79% of consumers want personalized
service from an associate
Learn how retailer capabilities compare to consumer expectations
73% of customers want order
tracking across all touchpoints
Learn how retailers are adapting to new customer experience expectations.
Digital Influences up to 75%
of Consumers’ Pre-store Visits
Are you offering shoppers the digital experience they expect?
Industry Insights Blog
WHY COMPANIES WORK WITH US
Founded by industry-recognized retail consulting thought leaders, everyone in our firm has rich retail and restaurant industry experience. We have finely tuned our methodologies through more than 300 customer engagements and as a true partner, we make your problems our priority – and your goals our mission.
BRP IN THE NEWS
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Chain Store Age - According to the BRP, retail consulting firm, report, 2018 Integrated Planning and Inventory Management Survey, most retailers (67%) are not leveraging advanced analytics to improve their planning decisions and optimize inventory...Read More
Glossy - “Typically, the fashion truck retail format is a great fit for boutique brands that can’t afford a storefront, but want to test a new concept with minimal start-up costs,” said David Naumann, vp of marketing at BRP, retail consulting firm...Read More
Retail Dive - Fifty-six percent of consumers said they likely would shop at retailers that offer a shared shopping cart across channels, but only 7% retailers offer that capability, according to a study by BRP, retail consulting firm...Read More
Canadian Retailer - “Customer expectations in retail are increasing, regardless of a retailer’s size,” adds Brian Bunk, Principal at BRP Consulting, “and to compete, winning retailers are adopting a unified commerce strategy. ..Read More
The Wall Street Journal - Some restaurateurs say booking service is trying to squeeze rival SevenRooms; OpenTable says it is protecting user privacy. See comments from Scott Langdoc, SVP at BRP, restaurant consulting firm...Read More
PYMNTS - In a move that strengthens the battle for control of information that diners provide online, OpenTable is preventing restaurants from providing competitors with access to data from its platform. See comments from Scott Langdoc, SVP at BRP, restaurant consulting firm...Read More
Thrive Global - The history of AR gets back to 1968 (yes, augmented reality is that old!) when Ivan Sutherland designed his Sword of Damocles. See findings from a study by BRP, retail consulting firm ..Read More
Retail Dive - To meet the demands of shoppers who expect to be able to buy in the channel of their choice and receive the merchandise wherever they prefer, retailers are unwinding their channel-specific supply chains and heading toward omnichannel fulfillment...Read More
Media Post - Here’s a finding that could complicate the job of sending cart abandonment emails: Consumers now want access to a single cart across channels, according to Real-Time Retail, a report by BRP, retail consulting firm...Read More
Convenience Store Decisions - Customers want retailers to provide a personalized experience and a shared cart across all channels. See comments from Ken Morris, principal at BRP, retail consulting firm...Read More
WHO WE ARE
We are a comprehensive retail consulting firm helping many of the most successful retailers and restaurant operators solve their business and technology problems. We focus on three key areas: IT strategy, vendor selection and project implementation. Based on our extensive industry experience and deep research insights, our clients engage us as a trusted adviser to help develop a pragmatic approach to adapt their people, processes and technology to the industry’s new paradigm.
WHAT WE DO
Leveraging our retail and restaurant expertise and proven methodologies, we develop strategy, selection and implementation approaches that are based on your environment and objectives. We have helped hundreds of leading businesses improve their technology and processes with our retail consulting practices.
ABOUT BRP CONSULTING
We are a comprehensive consulting firm helping many of the most successful retailers and restaurant operators solve their business and technology problems. We focus on three key areas: IT strategy, vendor selection and project implementation.