of Retailers Plan to have a Unified Commerce
Platform by the end of 2019

2017 POS/Customer Engagement Survey Results

71%

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of retailers will allow a customer transaction to start anywhere,
finish anywhere within five years

The Future Store Manifesto – 2016 Scorecard

50%

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of Retailers do not have Formal Omni-channel
Demand Planning Processes

2016 Merchandise Planning Survey

71%

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of Retailers Plan to Utilize an
Order Management System at the
center of their Unified Commerce Platform
within 3 Years

2016 Digital Commerce Survey

73%

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Within 3 years, 57% of retailers
plan to offer a shared cart across
channels to enable customers to
start anywhere and finish anywhere

2016 Customer Experience/Unified Commerce Survey

57%

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of retailers indicate that payment security is a top
priority, but only 22% have implemented EMV

SPECIAL REPORT: Payment Security

38%

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Comprehensive consulting for retail, restaurant and private equity firms.

Strategy | Selection | Implementation

Who We Are

We are a management consulting firm helping retail, hospitality and private equity companies identify and solve their business and technology challenges. Our consulting services include: IT strategy, vendor selection, business process alignment, training, project leadership, quality assurance and solutions implementation. We help our clients create successful omni-channel/unified commerce strategies to provide a seamless customer experience.

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