5 Building Blocks For Retail Consumer Centric Success

Retail TouchPoints – Cross-Channel Demand Planning Drives Results For Aldo, Nebraska Furniture Mart, Groupe Dynamite And Others. Although 71% of retailers currently lack formal omnichannel planning processes, those that do are achieving gains, such as:

  • Aldo eliminated 95% of aged inventory;
  • Groupe Dynamite boosted automated replenishment to 80% of orders; and
  • Nebraska Furniture Mart made organizational shifts to support cross-channel collaboration rather than internal competition.

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EXCERPTS OF FINDINGS FROM BRP SURVEY REPORTS:

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However, retailers typically aren’t organized that way. So, when consumers cross channels during their shopping journeys, retailers have limited, silo-based visibility of available inventory. While the store might be out-of-stock, the e-Commerce distribution center may be in stock and able to ship that day. Avoiding out-of-stocks, backorders or delays in delivery requires both visibility and synchronization across all inventories to allow each channel the opportunity to meet demand and its financial targets. One channel is unable to meet demand for certain products, while excess inventory languishes in a separate, disconnected supply chain. The fact is, as many as 38% of retailers still plan their brick-and-mortar locations as an individual channel, according to BRP’s Merchandise Planning Survey 2016.

A collaborative, cross-channel planning solution is essential to enable retailers to look at inventory investments in aggregate, as well as in granular detail. This o ers better buying leverage and ensures there is one version of the truth, one plan for a business that can be served through multiple channels or across multiple regions. However, the BRP report found 71% of retailers currently lack such formal omnichannel demand processes.

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A more rapid  ow of allocations to the warehouse also helps the retailer satisfy consumers’ intensifying demand for faster deliveries. According to BRP’s Digital Commerce Survey 2017, the number of retailers offering same-day delivery has more than tripled over the past year, from 16% to 51%; and within two years, 65% plan to offer this service.

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Just 11% of retailers have integrated their planning teams across channels in a way that’s working for them, and only 9% are satisfied with their approach to integrated assortments, according to the BRP study. When retailers plan their businesses separately by channel, they confuse the customer and introduce ine ciency into planning, assortments and inventory.

Read full article: 5 Building Blocks For Retail Consumer Centric Success

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