Solve problems and deliver results

We help solve retail problems and identify opportunities for our clients to improve operational and financial performance, while gaining competitive advantage.

What We Do


The retail industry is changing dramatically and the speed of change keeps accelerating. Based on our extensive retail industry experience and deep research insights, our clients engage us as a trusted advisor to help develop a pragmatic approach to adapt their people, processes and technology to the new retail paradigm.

We always approach problems from a management perspective first. As a true partner, we make your problems our priority – and your goals our mission.

We break retail management projects down into three types or phases:

IT Strategy
Retailers often come to us with a problem within their systems, without knowing exactly how to identify, isolate and resolve it. We’ll help you work through the situation, putting your customer and business goals and vision into a plan that you can understand and implement.

Vendor Selection
A selection engagement is a formal evaluation and selection of technologies and strategies that suit your needs. We follow a proven methodology that we’ve used successfully hundreds of times, taking you from defining your problem all the way through vendor evaluation and selection.

Project Implementation
Once you’ve defined your strategy and selected a technology vendor, we help you implement your new strategy, process or technology utilizing our experience in management and execution across hundreds of retail projects.

Retail Research and Insights

To fully understand the trends and initiatives affecting retailers, we continually take the pulse of the industry through our benchmark surveys including our industry-leading annual POS/Customer Engagement Survey we have published for 17 years. In addition, we publish benchmark surveys on Customer Experience/Unified Commerce, E-Commerce and Merchandise Planning.

As retail thought leaders and trusted advisors, our executives’ opinions and insights are often solicited by leading publications and associations for articles and speaking engagements. Check out the BRP Retail Insights Blog for recent point-of-view articles from our executives.

We provide superior value through our deep industry knowledge and expertise, our pragmatic approach, commitment to quality and a collaborative working style.