With traditional IT projects, requirements are typically defined up front (sometimes 12-18 months before go-live), and are rarely revisited during the project implementation. However, by adopting an Agile mindset, organizations can quickly respond to changing customer demands, which is essential for today’s retailers. An Agile approach allows organizations to easily revisit their requirements during the entire project implementation in order to keep up with a dynamic set of business drivers. In addition, by employing an Agile methodology, retailers are able to greatly reduce the disconnect between business unit expectations and project delivery, as there are constant iterations of incremental delivery which can be reviewed and accepted by project sponsors. As retailers are pressured to do more with less and quickly adapt to new retail realities, and an agile approach makes this possible.
I recently participated in a large and complex point of sale (POS) software implementation project using BRP’s Agile Approach for Retail, and the benefits of this approach really are remarkable. Our team successfully launched the POS solution in a pilot store in less than six months, which is about 50% faster than a standard implementation. The successful launch of this minimally viable product (MVP) approach was instrumental in not only obtaining store feedback as quickly as possible, but also in building credibility for the project team around the overall approach and efforts.
This retailer was now able to recognize the many business benefits of this POS solution much quicker than they would have with a traditional waterfall project approach. For example, the retailer can now offer personalized customer service by providing its associates easy access to information required to satisfy shopper expectations, from product and promotion data to customer purchase history. The store managers and sales associates now have instant, on-the-go access to the tools they need to enhance service and productivity by completing end-to-end POS transactions, looking up items, locating stock and much more, without ever leaving the customer’s side.
And we were able to help deliver these benefits in less than six months.
With the swift pace of disruption occurring in the industry, retailers need to accelerate the transformation of their organization, business processes and technology to align with customer demands, and an Agile approach to technology and operations can mean the difference between successful operations and bankruptcy.
If you have not already explored an Agile Approach for your implementation projects, I suggest you consider this option – the benefits are too great to ignore. BRP’s Agile Approach for Retail offers forward-thinking retailers an accelerated and flexible method for tackling enterprise projects, and if you would like some help understanding and implementing an Agile Approach, BRP can help assess your Agile readiness and accelerate your implementation time.
I welcome your thoughts on Agile and any insights from projects where you had success with an Agile Approach. Please share your comments below.