TheRecord – If unified commerce is high on your priority list this year, you’re not alone. Citing a recent survey by Boston Retail Partners (BRP), Retail TouchPoints reported that 81% of retailers will be using unified commerce platforms by the end of 2020.
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Glossy – Google “Balenciaga sock boots,” and a line up of different retailers arrange themselves on the results page, all offering the same item for the same price.
Investor’s Business Daily – Roadie, a startup that gets everyday folks to deliver packages while on their way to wherever they’re already driving, has notched a lot of oddball same-day delivery jobs that Amazon (AMZN) doesn’t do.
PYMNTS.com – Divey Gulati knows firsthand how challenging it can be for eCommerce merchants to fulfill and mail orders. After all, Gulati and a co-founder once had their own eCommerce business.
Glossy – Today, Express launched a new store concept in NYC dedicated to the modern worker. It’s a testing ground for a number of experiential activations the 38-year-old retailer could roll out to its 600-plus stores.
RIS News – Challenged at one end by digital behemoths and at the other by nimble, born-in-the-cloud startups, retailers and consumer goods companies are under tremendous pressure to deliver exceptional, personalized customer experiences that drive revenue and repeat business.
Retail TouchPoints – While as many as 77% of retailers say they have an established process to identify their most loyal customers, only 13% say they can accurately identify those that are most profitable, according to the BRP 2018 Customer Loyalty Special Report.
Luxury Daily – Personalizing consumers’ retail experiences can lead to loyalty and increased spending, according to a new report from Boston Retail Partners.
Sourcing Journal – A new report from retail management consulting firm BRP reveals how good retailers are at identifying these shoppers and personalizing their messages, merchandise and methods to them.
According to a new report from BRP, as consumers become more technologically savvy and have access to better information, there is a widening gap as retailers struggle to meet consumers’ escalating expectations.
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