Entries by brp

How to retain digital shoppers: BRP

Luxury Daily – Retailers are too focused on overall sales and figures rather than harnessing the potential of returning customers, who are proven to have lower costs for conversion and have a higher average order value.

Can Artificial Intelligence Improve Customer Service?

Only 7% of retailers currently use artificial intelligence (AI) to enhance customer service. But that’s going to change: Another 48% plan to start using artificial intelligence technologies with 3 years according to a survey from BRP retail consulting firm.