Chain Store Age – Retailers say customer loyalty is critical to their business, yet few actually measure retention. See best practices to improve loyalty from BRP, retail consulting firm.
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Entries by brp
Luxury Daily – Retailers are too focused on overall sales and figures rather than harnessing the potential of returning customers, who are proven to have lower costs for conversion and have a higher average order value.
Convenience Store Decisions – Many retailers are focused on measuring total sales and comparative sales, while customer loyalty strategies and customer retention are not getting the attention they deserve. Learn why from BRP retail consulting firm.
Boston, MA – October 11, 2018 – While acquiring new customers and driving top-line sales are important, building long-term relationships with customers is imperative for healthy long-term performance. Read press release from BRP retail consulting firm.
Hospitality Technology – According to a report from BRP (restaurant consulting firm) and Windstream Enterprise, restaurant guests, especially millennials, use mobile devices to enhance their dining experiences.
Only 7% of retailers currently use artificial intelligence (AI) to enhance customer service. But that’s going to change: Another 48% plan to start using artificial intelligence technologies with 3 years according to a survey from BRP retail consulting firm.
Glossy – The relentless pace, exorbitant price and intensely of-the-moment nature of modern streetwear have all combined to make keeping a rotating, relevant closet of the latest pieces incredibly difficult. See comments from BRP retail consulting firm.
Boston, MA – October 3, 2018 – According to a report from BRP and Windstream Enterprise, restaurant guests, especially Millennials, use mobile devices to enhance the full breadth of their dining experiences. See findings from restaurant report from BRP retail consulting firm.
Sourcing Journal – Some luxury retailers are focusing on socially conscious and sustainable products. Hear what Ken Morris has to say about this topic, principal at BRP retail consulting firm.
Email Insider – Retailers are embracing a new model, using AI, breaking down internal channel silos and fielding single-order management systems to deliver a superior customer experience. See findings from research from BRP, retail consulting firm.
ABOUT BRP CONSULTING
We are a comprehensive consulting firm helping many of the most successful retailers and restaurant operators solve their business and technology problems. We focus on three key areas: IT strategy, vendor selection and project implementation.