RETAIL TOUCHPOINTS – This is Part 2 of a feature highlighting the strategies retailers are using to improve workforce management. This installment spotlights task management. Part 1, which ran in the March 18 newsletter, focused on e-learning. Quotes from Ken Morris, principal at Boston Retail Partners, emphasize how task management is a key component of real-time retail.
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LUXURY DAILY – Department store chain Nordstrom has partnered with clothing donation Web site Fashion Project that resells high-end clothing for charity. Includes quotes from David Russo, vice president at Boston Retail Partners.
LUXURY DAILY – Accessories label Jimmy Choo has opened a pop-up shop in French department store chain Printemps’ Paris flagship to showcase its handbag line. Includes quotes from Laura Sossong, consultant at Boston Retail Partners.
LUXURY DAILY – Watchmaker and retailer Tourneau is generating foot traffic with a time-centric event that offers complimentary service to create loyal consumers. Includes quotes from David Russo, vice president of Boston Retail Partners.
LUXURY DAILY – A new report by Boston Retail Partners examines how retailers allocate resources and how they can more effectively place the consumer at the center of the buying experience. Includes quotes from Robert Cuthbertson, senior manager at Boston Retail Partners.
RETAIL TOUCHPOINTS – Retailers stated that in-store, customer-facing technology is “most important” to their organizations, followed by real-time retail and unified commerce. These and other findings were revealed in the 15th Annual POS/Customer Engagement Benchmarking Survey, issued January 2014 by Boston Retail Partners.
LUXURY DAILY – London department store Harrods unveiled its first commissioned art piece to further communicate the retailer’s dedication to art. Includes quotes from Kris Torgerson, vice president at Boston Retail Partners.
LUXURY DAILY – British department store Harrods partnered with British Airways to host a fashion show mid-flight on an A380 plane. Includes quotes from Walter Deacon, principal at Boston Retail Partners.
MOBILE COMMERCE DAILY – As beacon technology picks up speed for marketers, outdoor venues such as sports stadiums and theme parks are among the first to deploy the Bluetooth technology to deliver geolocated, personalized deals and messaging. Includes quotes from Greg Sokolowski, vice president at Boston Retail Partners.
BULLDOG REPORTER – Customers engage with brands—not individual channels—and top retailers are now shifting their focus to a holistic shopping experience across all customer touch points, according to a new study from Boston Retail Partners.
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