Entries by brp

Task Management Helps Align Staff with Changing Store and Customer Needs

RETAIL TOUCHPOINTS – This is Part 2 of a feature highlighting the strategies retailers are using to improve workforce management. This installment spotlights task management. Part 1, which ran in the March 18 newsletter, focused on e-learning. Quotes from Ken Morris, principal at Boston Retail Partners, emphasize how task management is a key component of real-time retail.

In-Store, Customer-Facing Technology Is Most Important To Retailers

RETAIL TOUCHPOINTS – Retailers stated that in-store, customer-facing technology is “most important” to their organizations, followed by real-time retail and unified commerce. These and other findings were revealed in the 15th Annual POS/Customer Engagement Benchmarking Survey, issued January 2014 by Boston Retail Partners.