According to the 2016 POS/Customer Engagement Survey, only 22% of retailers support EMV transactions. Why has the adoption of EMV been so slow? Many retailers have focused their attention on tokenization and encryption to help prevent payment card breaches, which can cost a retailer far more than the chargebacks as a result of not deploying EMV.
Author Archive for: brpconsulting
About Kathleen Fischer
This author has yet to write their bio.Meanwhile lets just say that we are proud Kathleen Fischer contributed a whooping 57 entries.
Entries by Kathleen Fischer
According to the 2016 POS/Customer Engagement Survey, many retailers have taken the “just get something done” approach over the last few years to attempt to deliver a cross-channel/unified commerce experience.
According to a new special report from BRP, retailers recognize the need for a holistic customer experience that transcends channels, but most attempts are falling short. Many retailers have taken the “just get something done” approach over the last few years to attempt to deliver a cross-channel customer experience.
Within the last few years, a plethora of new location-based services (LBS) have been created for retail applications, however, selecting the right technology for retail applications can be an overwhelming task. To help retailers navigate the sea of options, BRP published this white paper: Cracking the Code – Deciphering Retail Location-Based Services Technology.
Payment security continues to be one of retailers’ top three priorities, as many retailer have not implemented EMV yet. Watch this video blog post to hear Perry Kramer, Vice President and Practice Lead, Boston Retail Partners, explain why payment security is still a top priority for retailers in 2016.
According to a new special report from BRP, retailers are finding that many of their current merchandise planning applications are ineffective and unable to support the complex analysis required to optimize planning decisions and ultimately, meet the demands of today’s customer. In addition to replacing out-of-date planning applications, 58% of retailers are focused on improving analytics by using science and advanced algorithms to help predict demand and enable smarter merchandise buying and planning decisions.
According to a new special report on payment security only 22% of retailers currently support EMV transactions, another 53% of retailers plan to implement within 12 months. Read the report now.
According to the 2016 POS/Customer Engagement Survey, only 22% of retailers support EMV transactions. Why has the adoption of EMV been so slow? Many factors are making this complex, including: debit cards, mobile devices, banks, payment terminals, switches and the certification process.
The future store must encompass both worlds – the sensory experience of the physical store combined with the personalization and convenience of online shopping. hear Ken Morris, Principal, Boston Retail Partners & Eric Olafson, SVP Store Solutions, Demandware, discuss how the store has changed and will continue to change.
Retailers recognize the need to create a holistic customer experience that transcends channels, but most attempts are falling short. According to the 2016 POS/Customer Engagement Survey, 85% of the respondents indicate that unified commerce is their top priority. Many retailers have taken the “just get something done” approach to deliver a seamless customer experience that transcends channels. The unfortunate result of this quick fix approach is a “faux” omni-channel model that doesn’t execute as promised and has the risk of disappointing customers.
ABOUT BRP CONSULTING
We are a comprehensive consulting firm helping many of the most successful retailers and restaurant operators solve their business and technology problems. We focus on three key areas: IT strategy, vendor selection and project implementation.