Entries by Jeffrey Neville

The always-connected/always-on consumer

Today’s consumer is always connected and always on. The advent of the Internet and mobile phones has created a new 24/7/365 world of shopping that has forever changed customer expectations and the traditional retail model. Consumers now expect retailers to provide service anytime, anywhere and any way they want it.

Has your IT Organization Stolen the Customer?

Throughout my career in retail, I have had the pleasure of working with some of the greatest brands as a CIO, COO, VP of E-commerce and consultant.  I have recently come to a critical conclusion: The IT organization has STOLEN THE CUSTOMER from the rest of the retail organization.  Here are a few examples to illustrate my point.