The proliferation of tablets and smartphones has created new opportunities for retailers to enhance the customer experience to meet the expectations of their very informed and technology-savvy customers.
Author Archive for: kmorris
About Ken Morris
This author has yet to write their bio.Meanwhile lets just say that we are proud Ken Morris contributed a whooping 38 entries.
Entries by Ken Morris
Boston Retail Partners conducted the “How do we get from faux omni-channel to unified commerce? ” workshop at RetailTechCon in Orlando on March 31, 2016. The workshop brought together leading retailers for a discussion on how retailers can fix the problems associated with “faux” omni-channel and achieve a unified commerce environment.
This blog post highlights key points discussed at a retail executive panel on mobile technology at the Shop.org Digital Summit 2015.
This blog post is an executive summary of the BRP INSIGHTS: Shopping Trends for the 2015 Holiday Season and Beyond. See what Ken Morris has to say…
Boston Retail Partners published “The Future Store Manifesto” today to articulate our vision of the future store and identify the challenges and imperatives retailers face in delivering the experience consumers expect.
Retailers can now deliver the “Amazon Experience” in the store – they can identify who you are (if you opt-in), identify what’s in their closet, their online footprint and their online cart abandonment all while they are standing in front of the sales associate.
We are seeing a dramatic increase in retailers’ interest in cloud-based software applications. Watch this video blog post to hear how many retailers are moving to complete systems on off-premise cloud servers.
Network technology has improved tremendously in the past few decades. There is a huge opportunity for retailers to leverage the network and mobile devices to engage with consumers in a new way – it’s real-time retail!
Retailers who understand their customer at the most granular and intimate level will increase the relevance of interactions and improve customer retention and loyalty and increase sales. Do you really know your customers and can you deliver the experience they expect? Customer context is the answer.
According to the 2015 BRP POS/Customer Engagement Benchmarking Survey, 62% of retailers plan to accept Apple Pay within 3 years. Watch Video now!
ABOUT BRP CONSULTING
We are a comprehensive consulting firm helping many of the most successful retailers and restaurant operators solve their business and technology problems. We focus on three key areas: IT strategy, vendor selection and project implementation.