The disruptive effect of digital and mobile on the dining guest experience has shifted. No longer are the impacts of these technologies on the extended guest journey a point of competitive differentiation.They are, in fact, 100% table stakes for not just success, but survival – pure and simple.
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About Scott Langdoc
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Entries by Scott Langdoc
As guest expectations for digital-driven dining continue to rise, all those responsible for delivering a successful guest experience – whether they a restaurant brand, a franchisee, or independent operator – must rapidly adopt new digital technologies to enhance the entire dining journey.
The Restaurant Digital Crossroads: The Race to Meet Guest Expectations report highlights how rapidly evolving guest expectations and digital technologies are driving a major transformation across the whole of the restaurant industry.
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