Restaurant Mobile Capabilities
are Imperative – Not Optional
Mobile-oriented engagement is a critical component of the entire customer journey.
The New Customer
Journey for Restaurants
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Restaurant Mobile Experts
Transform Your Mobile Capabilities
We help you transform your mobile capabilities to optimize your guest experience
Mobile devices are ubiquitous in our lives; dramatically changing how we interact with each other, obtain information and shop. Having a constant, virtually unlimited amount of information at our fingertips has changed guests’ dining behavior and elevated their expectations for customer service. Consumers now use mobile devices to research restaurants, order online, use guest Wi-Fi, pay for their meals, photograph their meals and post to social media or review sites.
Putting mobile devices in the hands of servers is also becoming more prevalent. Taking orders on mobile devices speeds service and increases order accuracy, which improves customer service.
From the backend to the front, our team specializes in all things mobile. We help you deliver the world-class mobile experience your guests expect.
Achieve Your Business Objectives
Develop a mobile strategy that achieves your business objectives
Our mobile experts help you develop the best mobile strategy for your guest experience initiatives and technology environment. We also guide you based on our knowledge of best practices in the following areas:
- Location Intelligent Ordering – Ability to optimize the guest ordering experience through their devices and your mobile apps. Help to route mobile orders to the right location, provide guest choice for pickup and payment, and efficiently manage volume and workload in kitchen and backoffice operations.
- Personalization – Identify the guest as they enter the restaurant and customize their experience personal recommendations based on individual preferences and prior purchases.
- Order at Table – Introduce interactive touchscreen tablets at the table for ordering, entertainment and payment.
- Point of Sale – Enables servers to take orders and accept payments via a moble device to expedite services.
- Administrative – Bring your organizational skills to new heights as you explore management solutions that encompass timecard and task management options. Structured team optimization frees you up to focus on other business needs.
- Training – Engage your employees with interactive training and push product updates to your team as they become available to keep them up-to-date.
- Proximity Marketing – Ping passersby with personalized promotions to increase restaurant visits.
- NFC Payments – Upgrade your POS hardware to allow for advanced payment options such as Apple Pay and Android Pay.
- Websites – An intuitive web site optimized for mobility is a requirement for all web sites today.
Selecting the Right Technology for Your Business
Select the right mobile technologies to support your infrastructure and business requirements
Once you have defined your mobile strategy and roadmap, choosing the right solution might seem overwhelming.
There are many mobile hardware and application options to choose from and matching the right technology provider with your business requires the correct due diligence, an understanding of your distinguishing requirements and knowledge of leading mobile technologies and capabilities. We help you navigate the complex landscape of vendors to select the options that are best for your specific needs.
Implementing Your Mobile Solution
Successfully implement your mobile solutions
Our consultants work with you to implement and deploy your desired mobile solutions, all while providing advice and training to your employees, to ensure a seamless implementation.
When implementing your mobile solutions, we help define business process flows, manage vendors and manage the project to a timeline and budget. We work with your team throughout the planning, design and development, testing and final implementation to ensure a seamless and successful implementation.
Your mobile capabilities are an integral part of your customer experience. Our experts are there for you throughout the entire mobile strategy, selection and implementation process.
ABOUT BRP CONSULTING
We are a comprehensive consulting firm helping many of the most successful retailers and restaurant operators solve their business and technology problems. We focus on three key areas: IT strategy, vendor selection and project implementation.
FROM THE BLOG
- Are you Offering Shoppers the Digital Experience they Expect?July 25, 2018 - 9:00 am
- New Survey Findings Confirm the Digital Lag between Guest Expectations and Current Restaurant TechnologyJuly 12, 2018 - 3:27 pm
- Simplify and Optimize your Network to Transform your Customers’ Shopping ExperienceJuly 2, 2018 - 1:50 pm