The current generation of restaurant diners is smart, knowledgeable, demanding and very selective. It is a mobile, “always on,” technology-driven world where guests want a personalized, mobile-friendly experience.
Mobile-oriented engagement is a critical component of the entire customer journey.
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Address Your Key Customer Touch Points
The current generation of restaurant diners is smart, knowledgeable, demanding and very selective. It is a mobile, “always on,” technology-driven world where guests want a personalized, mobile-friendly experience. As the point of sale (POS) technology landscape evolves, your business needs to stay on the cutting edge, however, choosing the best POS system to support your business can be daunting and overwhelming task.
POS technology is progressing rapidly to address the new demands of the restaurant industry. You need to be conscious of the POS landscape and key issues: personalized guest experiences, mobile ordering (server and guest-facing) and payment processing, payment and information security, and the utilization of POS cloud technology.
We help you address your key guest experience objectives through proven business process strategies to improve your business. Our team of POS experts helps you evaluate, develop and implement a POS system strategy that matches your business with the POS technology to best suit your current and future organizational needs and budget.
Design and Build a Strategic POS Roadmap
By aligning your business processes, organizational structure, metrics, roles, responsibilities and technologies, we deliver a comprehensive set of restaurant-focused services, helping you meet your POS goals.
The first step often entails a guest journey mapping exercise to learn how guests interact at points during the dining journey – from restaurant selection to ordering, paying and providing feedback. Once you understand the current and ideal journey for your guests, you are in a much better position to develop your strategy.
We help you design and build a strategic roadmap to create a modern POS environment designed to please your guests with a harmonic alignment of people, processes and technology.
With a proper POS roadmap and strategy in place, your business can deliver the dining experience your guests expect.
Selecting the Right POS for Your Business
In selecting the right POS system, we match your specific restaurant systems needs to your ideal POS strategy and help improve your processes while delivering cost savings, increased efficiency and overall margin improvement.
There are many POS options to choose from and matching the right technology provider with your business requires the correct due diligence, an understanding of your distinguishing requirements and knowledge of leading POS technologies and capabilities.
Implementing Your POS System
When implementing your POS system, we help define business process flows, manage vendors and manage the project to a timeline and budget. We work with your team throughout the planning, design and development, testing and final implementation to ensure a seamless and successful implementation.
Your POS system is an integral part of your business process and structure. Our experts are there for you throughout the entire process of your POS strategy, selection and implementation.
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We are a comprehensive consulting firm helping many of the most successful retailers and restaurant operators solve their business and technology problems. We focus on three key areas: IT strategy, vendor selection and project implementation.
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