Learn how we helped this
client save $1.5M annually
BRP helped this retailer save $1.5 M annually from redesigning the telecom network
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Retail Network Experts
Optimize Your Networks
We help you optimize your networks to transform the customer experience and drive success
There has never been a more challenging or exciting time in retail. Network technology, which recently empowered online retailers to outmaneuver their brick-and-mortar rivals, is turning the tables once again. As retailers implement omni-channel and real-time retail commerce strategies, the ability to get closer to the customer by leveraging transformative digital technology, can be used to great advantage.
The demand on retailers’ networks and bandwidth is further increased by the addition of live-streamed entertainment, digital signage, beacons, mobile POS, real-time personalized loyalty apps, the Internet of Things, and unified commerce. Network security is a critical imperative to guard against cyberattacks and data breaches on highly active networks. Optimizing your networks for increased elasticity and rapidly changing capacity and touch point demands is key to delivering a superior, differentiated, trustworthy, engaging customer experience.
Making the necessary digital transformation is only possible with an advanced network, strategy and corresponding services to deliver the affordable performance, reliability and security required to put new customer experience apps to work. With decades of experience in the multi-location retail space, a range of innovative services, and a team of true retail infrastructure and network experts, we’re uniquely able to help retailers leverage the power of the network to deliver a differentiating customer experience, and to bring about true transformative change.
Reduce the Burden of Network Management
Identify and reduce the burden of network management
The continued growth of employee-facing mobile devices and other network devices such as beacons, and payment terminals, the tools required to monitor the network and the devices on the network have become much more demanding. Identifying new network staffing skills and levels is a key part of meeting your customer service level agreements (SLAs).
As an alternative to increasing the demand on internal network talent and tools, outsourcing day-to-day management of your network frees your IT team of time-consuming day-to-day tasks so they can focus on strategic innovation and growth. Doing more with less is the reality for most IT organizations. But for the times when the importance or complexity of an initiative requires more attention and expertise, it’s good to have a trusted resource to augment your staff. We provide short and long term outsourced staffing — including dedicated project managers and coordinators, network engineers and vendor engagement managers — to help ensure that critical implementations, upgrades and network transformation projects are completed quickly and efficiently. It’s an ideal way to help you scale as needed and empower your team to focus on initiatives supporting business strategy and growth.
Optimize Your Business Networks
Optimize your business and cloud networks
Enterprise computing is making a transformational shift to the cloud. Now it’s time to transform the network that powers your business transformation.
Our SD-WAN fully-managed network services are designed to optimize performance and reliability to meet escalating customer and user expectations in an always-on cloud connected world. Leveraging multiple connections found in hybrid networks, SD-WAN adds a layer of intelligence providing real-time visibility into — and centralized control over — network and application performance. Enabling IT to break free of traditional network constraints by augmenting bandwidth with widely available low-cost broadband dramatically improves performance and reliability.
Improved Network Security
Protect your brand with improved security
The cost of a single breach, or well-publicized network outage, can cost your business millions or more. The tools and scope of managing network and data security has expanded dramatically with the continued expansion of cloud-based hosted applications and data. Simply trusting a cloud provider to ensure the security of your data and your customers is not enough. security strategy should be continually refreshed and a set of security monitoring tools must be developed, implemented and monitored.
IT, network and data security presents an ongoing but essential challenge. Unfortunately, with limited staff and competing priorities, many organizations are not adequately protected; especially given ongoing migration to cloud and mobile environments. With 20+ years of customer data protection experience, watching over millions of customers, we have the expertise and tools to help. Working with your team, we help develop a plan for managed network security services that provide integrated 24/7 protection, and proactively detect events before they can turn into disruptive and costly breaches.
Enhance Customer Engagement
Drive enhanced customer engagement while reducing overhead
We work with your team to evaluate your current environment and recommend strategies for simplifying communications and collaboration by integrating voice and network communications onto a single platform. Migrating applications to a centralized environment, with a single set of master digital data which is easily accessible from any device, is an effective strategy to create a seamless, real-time customer and user experience while reducing support and integration costs.
Additionally, as part of our customer engagement and future store roadmap, we develop actionable plans to empower your employees with feature-rich technologies to communicate and collaborate more effectively—with anywhere, anytime connectivity. This often includes the implementation of retailer and customer facing WiFi networks, beacons, geolocation tools and advanced master data management (MDM) and firewall tools.
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ABOUT BRP CONSULTING
We are a comprehensive consulting firm helping many of the most successful retailers and restaurant operators solve their business and technology problems. We focus on three key areas: IT strategy, vendor selection and project implementation.