Advanced OMS is Key
for Unified Commerce
Savvy Retailers are Accelerating their Path to Unified Commerce with OMS.
is the New POS
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Order Management Experts
Real-Time Visibility to Inventory
We help you architect, select and implement the best order management solution for your business
As the percentage of sales and return transaction involving delivery, multi-sourcing of product, and real-time product and order visibility increases, the importance of an order management systems (OMS) grows exponentially more critical. Today’s order management systems must have the ability to deliver more complex and sophisticated functionality to support multiple ordering and fulfillment options that provide a seamless shopping experience across all channels.
Your OMS should provide real-time visibility to inventory across all channels to support both sales and returns. Today, many customers prefer to research and even purchase products online but then visit a physical store to finalize the pick-up, either because of an immediate need or to avoid paying shipping charges. To support this expectation, retailers must examine their existing processes around order management and make available the entire breadth of inventory across all supported channels. The proliferation of same-day and 2-hour delivery services has dramatically increased the demands on order management systems.
Order management solutions have evolved over the years and can now support unified commerce order fulfillment scenarios including buy online, pick up in-store or buy online, ship from store. Some retailers have started utilizing their OMS as an enterprise wide order capture hub or “single cart,” which allows retailers to view and access their customers’ order history, wish lists and purchase behavior across channels. This approach has the added benefit of enabling the retailer to control a customized set of business rules within a central engine to support complex requirements at every touch point and the flexibility to quickly adapt to changes. The OMS can be viewed as the brains of the operation with all transaction and customer data coming in and going out of the system to run the business. This facilitates the ability of the call center and customer self-service applications to share a single comprehensive version of the order status and purchase history in real-time.
The Right Order Management System
Define the right OMS strategy for your business
We have worked with leading retailers to develop order management strategies that align with their technology and customer experience strategy. Our retail experts help guide you through the process of defining your order management strategy addressing the following key issues:
- How do you move beyond a traditional OMS that is centered on order automation to a focus on next-generation fulfillment capabilities?
- How do you develop an overall order management strategy to manage unified commerce fulfillment capabilities?
- How do you leverage an OMS to facility customer self-service and call center support for real-time order tracking visibility and notifications?
- What are the steps to create a single inventory database with rules and processes to manage the order process effectively?
- How do you build a business case to support the investment in a retail OMS to not only support the single view of inventory and order information but also to support the complex cross-channel sales/returns and fulfillment scenarios?
Selecting an OMS for Your Business
Select the right OMS solution based on your unique needs
If your order management strategy requires a new or upgraded OMS solution, we help you find the right solution for your needs. BRP helps you map and document both current and future state needs.
There are a rapidly growing number of OMS options to choose from and matching the right technology provider with your business requires the correct due diligence, an understanding of your distinguishing requirements and knowledge of leading vendor technologies and capabilities. These options often include hosted and on premise solutions which can have significantly different total cost of ownership (TCO), operational and capital expense implications. Whether it be a best of breed tool or a specialized application, we are committed to helping you make the right choice for your business including the development of business cases with measureable metrics.
Implementing Your Order Management System
Successfully implement your OMS
When implementing your OMS, we help define business process flows, manage vendors and manage the project to a timeline and budget. We consider your teams culture and capacity for change while working with your team throughout the planning, design and development, testing and final implementation to ensure a seamless and successful implementation.
Your OMS is an integral part of your business process and structure. Our experts are there for you throughout the entire process of your OMS strategy, selection and implementation.
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ABOUT BRP CONSULTING
We are a comprehensive consulting firm helping many of the most successful retailers and restaurant operators solve their business and technology problems. We focus on three key areas: IT strategy, vendor selection and project implementation.