79% of consumers want personalized service from an associate
Stay Up-to-date on
Industry Trends and Issues
The BRP Retail Insights Blog covers the latest trends, technology and best practices.
Payment Security Update:
What’s Next After EMV?
Insights and best practices for protecting customers’ personal and payment data.
Retail POS Experts
Address Your Key Customer Touch Points
As the point of sale (POS) technology landscape evolves, your business needs to stay on the cutting edge, however, choosing the best POS system to support your business is a daunting and overwhelming task. POS technology is progressing rapidly to address the new demands of the retail industry. You need to be conscious of the POS landscape and key issues: personalized customer experiences, POS payment and information security, the role of mobile in your POS environment and the utilization of POS cloud technology.
We help you address your key customer touch points through proven business process strategies to improve your business. Our team of POS experts helps you evaluate, develop and implement a store systems strategy that matches your business with the POS technology to best suit your current and future organizational needs and budget.
Design and Build a Strategic POS Roadmap
Align your POS system with your business goals
By aligning your business processes, organizational structure, metrics, roles, responsibilities and technologies, we deliver a comprehensive set of store-focused services, helping you meet your POS goals.
The first step often entails a customer journey mapping exercise to learn how customers interact at each touch point during the customer journey. Once you understand the current and ideal shopping journey for your customers, you are in a much better position to develop your strategy.
We help you design and build a strategic roadmap to create a modern store environment designed to please your customers with a harmonic alignment of people, processes and technology.
With a proper POS roadmap and strategy in place, your business can deliver the shopping experience your customers expect.
Selecting the Right POS for Your Business
Select the right POS system for your business needs
In selecting the right POS system, we match your specific store systems needs to your ideal POS strategy and help improve your processes while delivering cost savings, increased efficiency and overall margin improvement.
There are many POS options to choose from and matching the right technology provider with your business requires the correct due diligence, an understanding of your distinguishing requirements and knowledge of leading POS technologies and capabilities.
Implementing Your POS System
Successfully implement your POS System
When implementing your POS system, we help define business process flows, manage vendors and manage the project to a timeline and budget. We work with your team throughout the planning, design and development, testing and final implementation to ensure a seamless and successful implementation.
Your POS system is an integral part of your business process and structure. Our experts are there for you throughout the entire process of your POS strategy, selection and implementation.
ABOUT BRP CONSULTING
We are a comprehensive consulting firm helping many of the most successful retailers and restaurant operators solve their business and technology problems. We focus on three key areas: IT strategy, vendor selection and project implementation.