Industry Insights
To fully understand the trends and initiatives affecting your business, we continually take the pulse of the retail and restaurant industries through our benchmark surveys and whitpapers.
2019 Special Report – Customer Loyalty
Today’s consumers connect with brands across multiple channels, which complicates the process of recognizing, servicing, and rewarding loyal customers. According to BRP’s SPECIAL REPORT: Keeping Loyal Customers Happy, customers expect engaging and relevant interactions and conversations across all channels and they don’t have any tolerance for unsatisfactory shopping experiences.
