Offering a Digital Dining Experience is Now Table Stakes for Restaurants

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As guest expectations for digital-driven dining continue to rise, all those responsible for delivering a successful guest experience – whether they a restaurant brand, a franchisee, or independent operator – must rapidly adopt new digital technologies to enhance the entire dining journey.

AGILE IN ACTION: Achieving 50% Faster Implementation Times

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With traditional IT projects, requirements are typically defined up front (sometimes 12-18 months before go-live)...

Amazon's New 4-star Store Concept - Thoughts from BRP

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Today, Amazon extended its physical store presence with a totally new concept. Amazon 4-star is a new physical store where everything for sale is rated 4 stars and above, is a top seller, or is new and trending on Amazon.com. Nothing is off limits for Amazon and they continue to surprise us with new ventures.

Embracing and Applying the Agile Mindset (Part 3 of Agile Blog Series)

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Implementing an Agile mindset involves establishing a company culture that embraces and applies the 4 guiding values of the Agile Manifesto. Implementing an Agile mindset allows individual team members to understand why an Agile transformation is taking place as well as the benefits from implementing this drastic, but necessary change.

Surviving the Retail Apocalypse with an Agile Approach (Part 2 of Agile Blog Series)

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Although the Agile movement was originally created with the end goal of “uncovering better ways of developing software,” companies are now starting to realize that Agile isn’t just a set of methods and methodologies used to develop software – it’s a philosophy. The Agile philosophy focuses on delivering the highest value in the shortest time possible by taking an incremental delivery approach based on the four guiding values of the Agile Manifesto.

Using Agile to Drive your Retail Transformation (Part 1 of Agile Blog Series)

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By delivering small chunks at a time, Agile allows organizations to be better prepared to quickly respond to changing customer demands. Agile’s emphasis on continuously gathering customer feedback for inclusion in upcoming functionality allows retailers to ensure that they’re always working on the most valuable functionality for the business.

The Great Retail Digital Divide

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Customer expectations are only going to continue to rise, fueled by the upsurge in mobile shopping over the past few years. This is driving demand for increased digital capabilities bundled with personalization in the store. Unfortunately, we are seeing that retailers are not always keeping up with customer expectations. This gap between consumer demand for digital capabilities within the store and most retailers’ current ability to support this is what we call the ‘great digital divide.’

Will Department Stores and Specialty Retailers Join the Custom-sized Apparel Bandwagon?

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While there hasn’t been a big push for large apparel retailers to offer custom-sized clothing yet, as made-to-measure startups like Indochino, eShakti and Sumissura gain traction, that will likely change. Today’s consumers expect personalized services and products that are one-of-a-kind. With custom-tailored and designed garments now offered at a fraction of historical bespoke clothing prices, it has created a lucrative niche.