Why is Real-time Retail the New Retail Imperative?

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When a customer walks in your door, do you know who she is? Do you know what she abandoned in her online shopping cart this morning? Do you know that she looked at your daily specials on her smartphone 30 minutes ago? Can you see current inventory at your store and all other stores and distribution centers in your chain – in real-time? These capabilities are examples of real-time retail in action.

Data Breach Costs Reach Galactic Proportions

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The Target breach could cost more than $1 billion! According to John Kindervag, the vice president and principal analyst with Forrester Research, “I don’t see how they’re getting out of this for under a billion, over time,” he said, adding, “$150 million in a quarter seems almost like a bargain.”

What is Retail CRM?

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Retail CRM has certainly evolved into more of a business philosophy than a software solution. A successful CRM philosophy starts by answering two simple questions about your retail value proposition: 1. What is the added value you are creating for your customers? 2. What is the added value that your customers create for you?

Why are 93% of Retailers Transforming their Supply Chain to Enable Real-time Retailing?

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It’s always interesting to see the results of our retail benchmark surveys. Today, we published the results of our 2014 Supply Chain Benchmark Survey and here is what I found to be either interesting new statistics or data points that support continued trends we are seeing with our retail clients…

Restaurant Loyalty: 1 Best Guest = 9 Average Guests

Loyal customers are extremely profitable for restaurants. In fact, a restaurant’s “best guest” can represent the same revenue as nine “average guests.” Here is an example how a company with two restaurant chains (representing 285 stores) realized the importance of customer loyalty and launched a loyalty program that was quite successful.

Corporate Cost Cutting 101: The Retail Networking Budget

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Fiscal budget responsibility for networking in retail has become fragmented. Under present day circumstances, ownership of the networking budget is commonly divided amongst many divisions within a retail organization. These divisions are rarely viewed holistically by the organization. For example, in many cases managing data, “plain old telephone service,” Private Branch exchange (PBX), fax machines, Wi-Fi, and burglar, smoke and fire alarms are delegated to various corporate departments, and are maintained on a decentralized basis.

12 ABC’s of the Network Roadmap

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When formulating a plan in support of a corporate network design, a network roadmap is one of the most essential tools that a retailer can utilize. Advances in networking have made it an exciting time to be in retail, as the range of opportunities to satisfy the customer with superior customer service has grown substantially in the last decade. At the same time, with access to such a plethora of technological options, navigating through all the available possibilities can be overwhelming. Use of a strategic roadmap in the planning stages can help a retailer focus in and ensure that all critical networking elements are included and work concurrently together and with other organizational objectives. The following list simplifies the process by stating 12 of the most elementary yet critical application considerations to make when preparing a network roadmap in a retail environment.

Why Move to Virtual POS?

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The opportunities available to retailers through the virtual POS model are exciting and the benefits are significant. By eliminating the need to install and run the POS application on a server at each store, a significant burden of software maintenance, ongoing operation, and support is alleviated. Here are a few of the benefits of switching to a virtual POS system.