MICROS Acquisition Makes Oracle #1 in Retail POS – How will SAP Respond?

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Retail is a focus industry for both Oracle and SAP – Share your opinions on the impact of the Oracle acquisition and what you think will happen next. With the pending acquisition of MICROS, Oracle will become the new leader in retail POS software according to our 2014 POS/Customer Engagement Survey results. Oracle’s largest acquisition since it acquired Sun Microsystems in 2010 demonstrates the attractiveness of industries it considers to be ripe for technology transformation and growth.

Networking Upgrades: Critical Considerations before Jumping the Gun

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In the past decade, technological advances in networking capabilities have transformed the retail space. Consumers are now accustomed to having 24/7 network connectivity and real-time access to information everywhere across all channels of commerce. As a retailer looking to provide best-of-breed networking, the obstacles to upgrading can seem daunting. A lack of upfront planning and continual monitoring can lead to excessive long-term spending, missed opportunities to grow the business, or worse a failed disaster recovery plan due to networking issues.

Customer Engagement & Personalization are HOT Topics!

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A good barometer of what topics are hot is the media coverage a press release receives. A week and a half ago, we issued a press release on the results of our CRM/Unified Commerce Study and there have been 21 articles covering this topic. The key priorities identified by retailers in the Boston Retail Partners 1st Annual CRM/Unified Commerce Benchmark Survey focused on enhancing customer engagement, collecting and analyzing customer behavior and personalizing the experience.

Virtual POS is the new POS Paradigm

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In the past, Virtual POS would not have been an option due to the perceived risk of WAN failure. Today, due to massive investments in infrastructure, we now have robust network infrastructures available that are far more reliable and resilient than anything we have seen in the past. The reliability of today’s networks provides 99.999% up time.

NETWORKS – The Retail Enabler

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Significant advances in networks in the past decade are transforming retail, as we know it. However, the transformation isn’t pervasive yet, as the adoption of the latest network technologies requires planning and commitment. We are at a strategic inflection point where the network is truly transforming retail and the customer experience.

Unified Commerce: The Catalyst to Move Beyond Channels

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Retailers—pay heed to the new wave in retail, officially known as unified commerce. Based upon the premise that customers engage with brands and not individual channels, retailers are shifting their focus to a holistic customer experience that merges the digital and in-store experiences. Unified commerce goes a step beyond omni-channel, putting the customer experience first, breaking down the walls between internal channel silos and leveraging a single commerce platform.

Virtual POS Is Retail Ready – Are You Ready?

In today’s retail world, POS is considered the central nervous system for the entire retail operation. Read this white paper to find out how Virtual POS is the new POS paradigm.

Within 5 Years, 75% of Retailers Plan to Identify Customers when they Walk in the Store

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Unified Commerce is the evolution of both multi-channel and omni-channel retailing that provides a seamless experience in the store, on the Web or anywhere customers choose to shop. The key Unified Commerce initiatives, such as enhancing customer engagement, collecting and analyzing customer behavior, and personalizing the experience, are the top priorities for retailers, as evidenced by the results from the Boston Retail Partners 1st Annual CRM/Unified Commerce Benchmark Survey.