Surviving the Retail Apocalypse with an Agile Approach (Part 2 of Agile Blog Series)

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Although the Agile movement was originally created with the end goal of “uncovering better ways of developing software,” companies are now starting to realize that Agile isn’t just a set of methods and methodologies used to develop software – it’s a philosophy. The Agile philosophy focuses on delivering the highest value in the shortest time possible by taking an incremental delivery approach based on the four guiding values of the Agile Manifesto.

Using Agile to Drive your Retail Transformation (Part 1 of Agile Blog Series)

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By delivering small chunks at a time, Agile allows organizations to be better prepared to quickly respond to changing customer demands. Agile’s emphasis on continuously gathering customer feedback for inclusion in upcoming functionality allows retailers to ensure that they’re always working on the most valuable functionality for the business.

The Great Retail Digital Divide

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Customer expectations are only going to continue to rise, fueled by the upsurge in mobile shopping over the past few years. This is driving demand for increased digital capabilities bundled with personalization in the store. Unfortunately, we are seeing that retailers are not always keeping up with customer expectations. This gap between consumer demand for digital capabilities within the store and most retailers’ current ability to support this is what we call the ‘great digital divide.’

Will Department Stores and Specialty Retailers Join the Custom-sized Apparel Bandwagon?

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While there hasn’t been a big push for large apparel retailers to offer custom-sized clothing yet, as made-to-measure startups like Indochino, eShakti and Sumissura gain traction, that will likely change. Today’s consumers expect personalized services and products that are one-of-a-kind. With custom-tailored and designed garments now offered at a fraction of historical bespoke clothing prices, it has created a lucrative niche.

Is your Post-Purchase Experience Meeting Customer Expectations?

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The post-purchase experience is not getting the attention it deserves as retailers focus more on customer acquisition than loyalty. BRP published the Best Practices for Enhancing the Post-Purchase Experience report to address the importance of the time between the customer clicking the buy button and the customer receiving and using the product.

Are you Offering Shoppers the Digital Experience they Expect?

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According to the Retail’s Digital Crossroads: The Race to Meet Shopper Expectations report, based on research conducted by Incisiv, there is a disconnect between customer expectations and retail execution. The research combines findings from surveys of 1,212 retail consumers and 60 retail executives to understand the effect digital has on the shopping experience.

New Survey Findings Confirm the Digital Lag between Guest Expectations and Current Restaurant Technology

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The Restaurant Digital Crossroads: The Race to Meet Guest Expectations report highlights how rapidly evolving guest expectations and digital technologies are driving a major transformation across the whole of the restaurant industry.

Simplify and Optimize your Network to Transform your Customers’ Shopping Experience

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The network is a key component of the store technology platform necessary to deliver real-time retail and the enhanced shopping experiences customers now expect. As retailers continue to deploy more applications via the cloud, along with implementing data rich services; a simple, fast, agile, reliable and secure network solution is imperative for a successful transformation of the store.