Neiman Marcus pushes into secondhand retail as resale category climbs

Luxury Daily – Retailer Neiman Marcus Group is furthering its interest in luxury resale with an investment in Fashionphile, its latest partnership with an upscale secondhand platform. See comments from David Naumann, VP of Marketing at BRP, retail consulting firm.

Survey: Older, younger consumers shop brick-and-mortar differently

Chain Store Age – Customer expectations of the in-store experience depend on whether they are older or younger than 38. According to a new survey from BRP, retail consulting firm: Consumer Shopping Habits – The Generation Gap.

Delivering an Elevated Customer Experience Requires an Agile Retail Technology Platform

Marketing Outlook – Retailers that are thriving – and there are lots of them – anticipate and react to consumers’ demand for an enhanced and continuously changing retail experience, according to Perry Kramer, SVP and practice lead at BRP, retail consulting firm.  

Survey: Customer in-store experience depends on age

Drug Store News – Customer expectations of the in-store experience depend on whether they are older or younger than 38, according to a new survey of 1,298 consumers from BRP, retail consulting firm.

Restoration Hardware bolsters omnichannel payment capabilities

Chain Store Age – Restoration Hardware (RH) customers will have an easier time shopping and making payments across channels. See findings from BRP, retail consulting firm.

Mapping Retail’s Last Mile Battleground

Retail TouchPoints – There are many reasons why the last mile has become a first-order concern for retailers. See comments from Jeffrey Neville, SVP at BRP, retail consulting firm.

Bloated brands are looking to spin-offs to save themselves

DIGIDAY – J.Crew Group Inc. confirmed last week that it is considering taking its denim brand Madewell public as a separate company, potentially during the second half of the year. See comments from Ken Morris, principal at BRP, retail consulting firm.

As China’s luxury growth slows, brands are refocusing on the US

Glossy – While China continues to dominate the minds of many luxury brands, some are instead focusing their future on the U.S. market. See comments from David Naumann, VP of Marketing at BRP, retail consulting firm.

UX: What’s In Store For Next-Gen Retail

TWICE – With all the focus on e-commerce and websites, it’s easy to forget that online sales still only accounted for about 10 percent of all retail transactions last year. See insights from BRP, retail consulting firm.

BRP Report Identifies Tokenization as Top Retailer Priority

Store Brands – A new study indicates that retailers are having varying success providing the shopping and payment options customers want. See comments from Ryan Grogman, SVP at BRP, retail consulting firm.

How retailers can meet consumer expectations

StoreBrands – A new study indicates that retailers are having varying success providing the shopping and payment options customers want. See comments from Ryan Grogman, SVP at BRP, retail consulting firm.

BRP Report Identifies Tokenization as Top Retailer Priority

Convenience Store Decisions – Only 38% of retailers have implemented a single token solution across the enterprise. See comments from Ryan Grogman, SVP at BRP, retail consulting firm.

Study: Do retailers meet customer shopping and payment expectations?

Chain Store Age – A new study indicates retailers are having varying success providing the shopping and payment options customers want. See comments from Ryan Grogman, SVP and Practice Lead at BRP, retail consulting firm.

How Madewell could become a billion-dollar brand

DIGIDAY – Madewell, which has been acting as the J.Crew Group’s breadwinner as the flagship brand’s sales struggle, is on a mission to double its annual sales from $500 million to $1 billion. See comments from Ken Morris, principal at BRP, retail consulting firm.

Retailers Get Smart with BI in 2019

Chain Store Age – Business intelligence has moved from the latest new thing in retail technology to an integral component of industry solutions that are used across the enterprise. But the mainstreaming of BI has not stopped retailers and vendors from continuing to apply BI capabilities in new and groundbreaking ways in every aspect of retail operations. See comments from Ken Morris, principal, BRP, retail consulting firm.