This is why online retailers need to improve the post-purchase experience

Chain Store Age – Retailers say customer loyalty is critical to their business, yet few actually measure retention. See best practices to improve loyalty from BRP, retail consulting firm.

How to retain digital shoppers: BRP

Luxury Daily – Retailers are too focused on overall sales and figures rather than harnessing the potential of returning customers, who are proven to have lower costs for conversion and have a higher average order value.

Less than Half of Retailers Measure Customer Retention

Convenience Store Decisions – Many retailers are focused on measuring total sales and comparative sales, while customer loyalty strategies and customer retention are not getting the attention they deserve. Learn why from BRP retail consulting firm.

53% of Millennials use Digital to Augment Dining Experience: Study

Hospitality Technology – According to a report from BRP (restaurant consulting firm) and Windstream Enterprise, restaurant guests, especially millennials, use mobile devices to enhance their dining experiences.

Can Artificial Intelligence Improve Customer Service?

Only 7% of retailers currently use artificial intelligence (AI) to enhance customer service. But that’s going to change: Another 48% plan to start using artificial intelligence technologies with 3 years according to a survey from BRP retail consulting firm.

Rotarity aims to be the streetwear answer to Rent the Runway

Glossy – The relentless pace, exorbitant price and intensely of-the-moment nature of modern streetwear have all combined to make keeping a rotating, relevant closet of the latest pieces incredibly difficult. See comments from BRP retail consulting firm.

From Conspicuous to Conscious, the Definition of Luxury Evolves

Sourcing Journal – Some luxury retailers are focusing on socially conscious and sustainable products. Hear what Ken Morris has to say about this topic, principal at BRP retail consulting firm.

Three Years Out: That’s When Shoppers Can Expect To See Great, AI-Driven Service

Email Insider – Retailers are embracing a new model, using AI, breaking down internal channel silos and fielding single-order management systems to deliver a superior customer experience. See findings from research from BRP, retail consulting firm.

More retailers use AI to improve customer service

Chain Store Age – Retailers are increasingly applying artificial intelligence (AI) to better personalize customer service initiatives, and momentum is increasing. See research from Boston Retail Partners (BRP) retail consulting firm.

Retailers Plan to Add Artificial Intelligence

Convenience Store Decisions – Retailers are watching technology trends, especially artificial intelligence and deciding how they might best implement it to serve their customer base. Highlights findings from BRP retail consulting firm’s survey.

Should C-stores Dive Into Delivery?

Convenience Store News – A few years ago, delivery from quick-service restaurants (QSRs) such as McDonalds’s or Kentucky Fried Chicken didn’t exist, and same-day delivery of any online item didn’t either. But times are changing, and they are changing fast. See comments from Jeffrey Neville, BRP, retail consulting firm.

2019 E-Commerce Outlook Guide

Retail Touch Points – 16 experts share their insights into top digital retail trends for 2019. Read insights from Jeffrey Neville, Senior Vice President and Practice Lead, BRP, retail consulting firm.

Harvey Nichols transforms into Holly Nichols for women’s wear push

Luxury Daily – British department store chain Harvey Nichols is getting in touch with its feminine side in a multichannel makeover in honor of its newly renovated women’s floor. See comments from BRP retail consulting firm.

How Jet is targeting fashion brands to gain an edge over Amazon

Glossy – Walmart-owned e-commerce platform is looking to stand up tall against stiff competition in the online retail world. See comments from David Naumann, VP of Marketing at BRP, retail consulting firm.

The Evolution Of Retail Tech: What We Have Learned, Where We Are And Where We’re Headed

Retail TouchPoints – Since the dawn of retail in the late 1800s, the retail industry has continued to influence present-day consumer expectations through the use of cutting-edge technologies. See findings from BRP’s retail consulting research: 2017 POS/Customer Engagement Survey.