Retailers Reveal Top Priorities for Customer Engagement

HFN – As the retail industry adjusts and embraces the merging of brick-and-mortar and digital experiences, BRP’s annual POS and Customer Engagement Survey said yesterday’s retail model is dead, and retailers must transform their customer engagement models to an omnichannel approach.

As retail transforms, luxury will be last to join the movement

Luxury Daily – Consumers today are more interested in the convenient services that automation can offer, but luxury brands will be the last to replace human interaction.

The 3 Keys for Marketers to Survive in 2018

Martech Advisor – In the age of Amazon, customer expectations for tailored, personalized experiences and instant gratification — across every industry — are at an all-time high.

Amid Disruptive Technology, Retailers Transform Operations

Convenience Store Decisions – As technology continues to bring disruptions and customer expectations change, retailers are evolving to keep pace with the times.

BRP: Most retailers plan to have unified commerce within three years

Chain Store Age – More and more companies are pushing unified commerce strategies to the top of their “to-do” lists, according to Boston Retail Partners’ 2018 POS/Customer Engagement Benchmarking Survey.

Walmart; Valentine’s Day; Hispanic Consumers

eMarketer -Plus and Minus: Walmart said it will raise starting wages for all hourly employees in the the US to $11. The move follows a similar increase announced by Target in late September.

Mobile holiday shopping shot past desktop in 2017: Facebook

Luxury Daily – This past holiday season, mobile shopping grew as the channel of choice for consumers in the United States.

POS CHECKOUT HARDWARE: Unifying the Experience

RIS News – As technology rapidly evolves and consumer demands change, the point of sale (POS) platform of the future must be device agnostic and able to support access to real-time enterprise information.

2018 may be the low point for retail, retail real estate

S&P Global – At the start of the new year, it is unclear whether 2018 will mark retail’s rock bottom or its renaissance, but most expect more disruption.

Branded resolutions mirror consumers’ wellness mindset to start 2018

Luxury Daily – Retailers such as Mr Porter and Nordstrom are encouraging consumers to maintain New Year’s resolutions beyond the first week of 2018 through features supporting health and wellness.

5 Building Blocks For Retail Consumer Centric Success

Retail TouchPoints – Cross-Channel Demand Planning Drives Results For Aldo, Nebraska Furniture Mart, Groupe Dynamite And Others. Although 71% of retailers currently lack formal omnichannel planning processes, those that do are achieving gains.

How the Retail Industry Rethought Delivery in 2017

eMarketer – Drones, augmented reality and algorithms are the new normal for many retailers and logistics companies. Here’s how the retail industry changed the way they deliver goods to consumers this year. 

Study: Outdated Planning Solutions Hamper Customer-Centricity

Retail TouchPoints – Retailers know that success in today’s environment requires them to align their systems and organizations around fulfilling customer-led […]

Prime Now chief takes over Amazon food delivery units

Retail Dive – Stephenie Landry, Amazon’s vice president for Prime Now, has been handed responsibility for Amazon Fresh (the company’s grocery […]

End Of Net Neutrality Creates Uncertain Future For E-Commerce

Retail TouchPoints – On Dec. 14, when the Federal Communications Commission (FCC) voted 3-2 to repeal current net neutrality regulations designed to ensure that consumers have equal access to the Internet, content providers like YouTube and Netflix were not the only companies worried that their offerings could take a major hit.