Why achieving unified commerce should be a priority

TheRecord – If unified commerce is high on your priority list this year, you’re not alone. Citing a recent survey by Boston Retail Partners (BRP), Retail TouchPoints reported that 81% of retailers will be using unified commerce platforms by the end of 2020.

Fashion aggregators duke it out in a crowded market

Glossy – Google “Balenciaga sock boots,” and a line up of different retailers arrange themselves on the results page, all offering the same item for the same price.

Deliver Us From Amazon: Why The E-Commerce Titan May Not Win The Same-Day

Investor’s Business Daily – Roadie, a startup that gets everyday folks to deliver packages while on their way to wherever they’re already driving, has notched a lot of oddball same-day delivery jobs that Amazon (AMZN) doesn’t do.

How Smaller Merchants Can Get Amazon-Style Logistics

PYMNTS.com – Divey Gulati knows firsthand how challenging it can be for eCommerce merchants to fulfill and mail orders. After all, Gulati and a co-founder once had their own eCommerce business.

‘It’s the way of the future’: Express debuts a new store concept for the modern worker

Glossy – Today, Express launched a new store concept in NYC dedicated to the modern worker. It’s a testing ground for a number of experiential activations the 38-year-old retailer could roll out to its 600-plus stores.

Retail and Consumer Goods Analytics Study 2018: May the Best Insights Win

RIS News – Challenged at one end by digital behemoths and at the other by nimble, born-in-the-cloud startups, retailers and consumer goods companies are under tremendous pressure to deliver exceptional, personalized customer experiences that drive revenue and repeat business.

The Missing Link In Personalization: Only 13% Of Retailers Identify Most Profitable Shoppers

Retail TouchPoints – While as many as 77% of retailers say they have an established process to identify their most loyal customers, only 13% say they can accurately identify those that are most profitable, according to the BRP 2018 Customer Loyalty Special Report.

Personalization key to retaining valuable clientele: Boston Retail Partners

Luxury Daily – Personalizing consumers’ retail experiences can lead to loyalty and increased spending, according to a new report from Boston Retail Partners.

Personalization Only Works if Retailers Get the ‘Who’ Right

Sourcing Journal – A new report from retail management consulting firm BRP reveals how good retailers are at identifying these shoppers and personalizing their messages, merchandise and methods to them.

Keeping up with ways to pay

Albuquerque Journal — The evolution of money looks something like this: barter, coins, paper, plastic and now, phones. Ask local business owners what their payment preferences are these days, and you’re likely to hear a range of responses. While most customers are using multiple systems, such as paying electronically and using debit and credit cards and mobile apps, there still are consumers who prefer paying in cash or who can be persuaded by a business owner to write a check.

‘It was a stalemate’: What a split from Kering means for Stella McCartney

Glossy – Stella McCartney is forging her own path and is officially buying back Kering’s 50 percent stake to become an independently owned company. Rumors had swirled for months that Stella McCartney and Kering were in talks to end their 50-50 partnership, which was part of the brand’s initial launch in 2001.

Nordstrom Deals Raise Question: Should Retailers Acquire Tech Startups?

Forbes – Nordstrom is the latest retailer trying to fill in its digital gaps through acquisitions. The department store chain last week announced the acquisition of two tech startup companies, BevyUp and MessageYes.

What Went Wrong at Toys ‘R’ Us?

RIS News – Toys ‘R’ Us is closing. Allow me to pause for a second and wipe my eyes as one of the happiest places of my youth begins to sell itself off and fade into memory.

Luxury co-opts drops to build hype through exclusivity

Luxury Daily – As the luxury business looks to drive sales in an increasingly competitive retail environment, it is turning to a streetwear-style tactic to create consistent newness.

Think Tank: Fixated on Data? OK, but Don’t Forget the Customer

WWD – There’s a lot of talk about unified commerce, the move toward omnichannel retail that integrates your online and in-store platforms (and full disclosure, we’re talking a lot about it, too). Boston Retail Partners estimate that 81 percent of retailers plan to have unified commerce within three years.