Solving the In-Store Personalization Challenge

RIS News – Every savvy retailer knows just offering merchandise isn’t going to draw shoppers into stores today. For brick and mortar to thrive, stores need to offer a personalized customer experience that fosters loyalty between the shopper and the retailer.

Expanding Use Cases for RFID – Enabling BOPIS, Cutting Inventory and Speeding Checkout

Retail TouchPoints – The increasing popularity of omnichannel initiatives such as BOPIS and ship-from-store has given new urgency to a perennial retail problem: executing store-level inventory accuracy. See comments from Ken Morris, principal at BRP Consulting.

‘There are a lot of uncertainties’: The impact of the first direct-to-consumer brand IPO

Glossy – Late last year, DTC footwear brand Allbirds surpassed a $1 billion valuation, making it one of the largest DTC success stories of the last decade. See comments from Kathleen Fischer, director of marketing at BRP.

Local Logistics Prospects Bright on Better Quality and Service

Total Retail – Same-day delivery, quality 24-hour service and a slowing price war with Chinese logistics firms are brightening prospects for […]

How Retailers Can Capitalize on Instagram Checkout

Total Retail – In March, Instagram publicly announced a new e-commerce feature. Rather than tagging items in posts and redirecting interested parties to an online shop, “Checkout on Instagram” enables brands to sell products to users directly inside the app.

Loyalty Programs in an Omnichannel World

MarTech Series – More than ever, consumers demand a fast, seamless and flexible shopping experience. They want to maintain their preferences across all channels—web, mobile, and within a physical store – and they want the perks of their loyalty programs no matter the shopping experience they choose.

‘Competing for mindshare and market share’: W Concept aims to popularize Korean fashion in the states

Glossy – The domestic Korean market is big business for Western brands like Chanel and Vetements — Vetements said last year in W Magazine that Korea was its second-biggest market after the U.S. Now Korean brands, in turn, are working hard to boost their visibility in the states. See comments from David Naumann, VP of Marketing, BRP.

BRP Cloud Rolls Out

RIS News – BRP Consulting announces its BRP Cloud services. BRP Cloud is a new service offering from BRP that includes turn-key services for implementation, support and maintenance of cloud-based applications.

Nearly 40 Percent of Dining Experiences Involve a Smartphone

QSR – Mobile technology is radically altering customer expectations. Data showed that 58 percent of customers would visit a restaurant more often if experience-enhancing technologies were available.

Ahold Delhaize opens new tech office

Grocery Dive – Retail Business Services, Ahold Delhaize’s services company, opened a 30,000-square-foot office this week in Quincy, Massachusets, which houses 200 information technology employees and an innovation lab, according to a company press release.

What Target Should Have Done Amid Massive Register Failures

RIS News – For two days in a row this weekend, Target experienced separate incidents which impacted registers and lines at the national retail chain. See comments from Ryan Grogman, SVP at BRP, retail consulting firm.

‘It’s a different play for them’: Luxury brands are turning to mega-celebs to lure young shoppers

Glossy – Seeking out collaborators with mega-star power among young audiences is trending among luxury brands. Stella McCartney is the latest, announcing on Friday a new collection with Taylor Swift tied to Swift’s upcoming album, “Lover.” See comments from David Naumann, VP of Marketing at BRP, retail consulting firm.

BRP Report: 82% of Consumers Shop Online Before Purchasing In-Store

Convenience Store News – According a report by to retail management consulting firm BRP, only 18% of retailers are focused on increasing the convergence of physical and digital shopping environments, despite 82% of customers shopping and reviewing products online before purchasing in-store.

Giant Works to Live up to its Name

Frozen & Refrigerated Buyer – The Ahold banner makes a couple of bold moves in an effort to differentiate itself from mainstream competitors. With a name like Giant Food Stores, consumers tend to expect a lot. See comments from Scott Langdoc, SVP at BRP, retail consulting firm.

Ecommerce experience heightening consumers’ retail expectations

Luxury Daily – Consumers’ shopping habits are increasingly cross-channel, but new research finds retailers are putting more emphasis on consistency of experience rather than the convergence of their digital and physical channels. See comments from David Naumann, VP of Marketing ash BRP.