Consumers say Digital Influences up to 75% of Pre-store Visits and is Leveraged in 46% of In-store Shopping Experiences, According to Recent BRP Study

Boston, MA – July 24, 2018– According to a new report from BRP and Windstream Enterprise, rapidly evolving customer expectations and digital technologies are driving a major transformation in the retail industry.

71% of Guests Identify Ease of Ordering and Payment as Important yet Only 45% of Restaurants have Excellent Execution of these Capabilities, According to Recent Survey

Boston, MA – July 12, 2018– According to a new report from BRP and Windstream Enterprise, rapidly evolving guest expectations and digital technologies are driving a major transformation in the restaurant industry.

BRP Consulting Introduces New Network Assessment Service to Help Retailers Increase Bandwidth, Improve Reliability and Reduce Costs

BRP announces a new Retail Network Assessment Service to help retailers transform their networks and support the enhanced shopping experiences consumers now expect.

The Future Retail Network Manifesto: Retailers Must Simplify and Optimize their Network to Increase Bandwidth, Improve Reliability and Reduce Costs

Boston, MA – June 21, 2018– According to a new report from BRP, network bandwidth is becoming a bottleneck and applications are not performing efficiently.

73% of Customers Want Order Tracking Across all Touchpoints but only 7% of Retailers Currently Offer “Start Anywhere, Finish Anywhere” Order Capabilities

BRP’s 2018 Customer Experience/Unified Commerce Survey Analyzes and Compares Consumer Expectations to Retailer Capabilities to Identify Opportunities Boston, MA – […]

Personalization is Needed to Compete Against Amazon, According to BRP’s Special Report on Customer Loyalty

According to a new report from BRP, as consumers become more technologically savvy and have access to better information, there is a widening gap as retailers struggle to meet consumers’ escalating expectations.

Elevated Customer Expectations, Evolving Retail Models and Disruptive Technology are Driving the Need for Retail Transformation, According to BRP’s 2018 POS Survey

According to the 2018 POS/Customer Engagement Benchmarking Survey, retailers recognize the urgency to transform their operations and 81% plan to have unified commerce within three years.

Windstream and BRP to help accelerate retail transformation in booth #1663 at NRF 2018

Windstream (NASDAQ: WIN), a leading provider of advanced network communications, today announced that it will be exhibiting with BRP, one of the industry’s premiere management consulting firms, at the National Retail Federation (NRF) 2018—Retail’s Big Show—in New York, N.Y. Windstream and BRP will be meeting with retailers in booth #1663 to discuss key trends and issues in the retail industry and share insights on how retailers can accelerate the transformation of their business to succeed.

Customer-centricity is the Top Strategic Initiative for 47% of Retailers, According to a New BRP Survey

According to the 2017 Merchandise Planning Survey, Retailers are Focused on Transforming their Entire Merchandising Process from End-to-end Boston, MA […]

Savvy Retail, Restaurant and Hospitality Operators are Investing in Next-Generation Learning and Training Technologies to Optimize Employee Performance

New White Paper Identifies that Lifecycle Learning Platforms Are Necessary to Create a More Engaging, Interactive, and Effective Training Model […]

Online Fraud has increased 137% post-EMV – What Should Retailers do to Protect their Customers’ Information and their Reputation?

New Report from BRP Offers Tips for Improving Payment Security both In-Store and Online Boston, MA – August 15, 2017 […]

Grocery Retailers Must Fulfill New Store-Oriented Requirements to Compete in an Amazon-driven Marketplace, According to a New BRP White Paper

According to the “Defining a Next-generation Grocery POS Platform Strategy” White Paper, Savvy Grocers are Modifying Store Layouts and Upgrading […]

Personalization is the Most Powerful Way for Retailers to Differentiate their Brand and Compete Against Amazon, According to New BRP Report

40% of Retailers Indicate that Personalization is a Top Digitial Priority Boston, MA – March 29, 2017 – According to […]

Restaurant Mobile Capabilities are Imperative – Not Optional

BRP Hosts Interactive Workshop with Restaurant Operators at MURTEC Boston, MA – March 23, 2017 – The use of mobile […]

Real-time Analytics is a Game Changer for Today’s Retailers, According to New BRP Report

Retailers realize the importance but struggle to successfully understand and utilize analytics Boston, MA – March 21, 2017 – According […]

EarthLink and BRP Launch Unified Commerce as a Service at National Retail Federation Show

ATLANTA, Jan. 16, 2017 — EarthLink Holdings Corp. (ELNK) and Boston Retail Partners (BRP) today announced the launch of a […]

The Proliferation of Mobile Devices is Driving the Rapid Shift to Unified Commerce, According to BRP’s 2017 POS/Customer Engagement Survey

89% of Retailers Plan to Offer Mobile Solutions to Associates within Three Years Boston, MA – January 12, 2017 – […]

BRP and QuickPivot Form Strategic Alliance to Offer Retailers a Complete Omni-channel Marketing Solution

Boston, MA – QuickPivot, the SaaS cross-channel marketing platform enabling B2C companies to market at customer speed, today announced an […]

The Future Store Manifesto – Where are we Now?

New Scorecard Assesses Retailers’ Changing Initiatives as they Align with the Future Store Imperatives Boston, MA – December 5, 2016 […]

Mobile Women to Watch 2017

NEW YORK, Nov. 29 – Mobile Marketer, the world’s leading mobile marketing, media and commerce publication, is pleased to announce […]