Customer Loyalty is Critical to Retailers, Yet only 40% Currently Measure Customer Retention, According to Recent BRP Report

Boston, MA – October 11, 2018 – While acquiring new customers and driving top-line sales are important, building long-term relationships with customers is imperative for healthy long-term performance. Read press release from BRP retail consulting firm.

53% of Millennials use Digital Capabilities to Augment their Dining Experience, According to Recent BRP Report

Boston, MA – October 3, 2018 – According to a report from BRP and Windstream Enterprise, restaurant guests, especially Millennials, use mobile devices to enhance the full breadth of their dining experiences. See findings from restaurant report from BRP retail consulting firm.

55% of Retailers Plan to Utilize Artificial Intelligence (AI) to Improve Customer Service within Three Years

Boston, MA – September 27, 2018– Retailers recognize the value of using artificial intelligence (AI) to enhance customer service, as 55% plan to leverage this technology within three years. Read the full report from BRP retail consulting firm.

BRP Consulting’s Retail Promotion Management as a Service Increases the Effectiveness while Reducing the Cost of Promotions

BRP Announces the launch of its Retail Promotion Management as a Service Offering providing closed-loop support of retail promotions for omni-channel retailers. Executing and managing promotions is a time-consuming and challenging experience for retailers.

BRP Consulting’s Agile Approach for Retail Helps Accelerate Business Transformation

Boston, MA – September 13, 2018 – BRP announces the availability of its innovative Agile Approach for Retail that helps retailers deploy software up to 50% faster than traditional efforts.  BRP Retail Consulting is uniquely positioned to help forward-thinking retailers adopt this accelerated and flexible method for tackling enterprise projects.

New Report from BRP Retail Consulting Firm Offers OMS Solution to Solve the Great Digital Divide

Boston, MA – August 29, 2018– According to a new report from BRP, retail consulting firm, retailers are not keeping up with customer expectations.  This gap between consumer demand for digital capabilities within the store and most retailers’ current ability to support this is the ‘great digital divide’ that is plaguing the retail industry.

New Report from BRP Offers Best Practices for Enhancing the Post-Purchase Customer Experience in Preparation for Holiday 2018

Boston, MA – August 15, 2018– According to a new report from BRP, the post-purchase experience is not getting the attention it deserves as retailers focus more on customer acquisition than loyalty.

Consumers say Digital Influences up to 75% of Pre-store Visits and is Leveraged in 46% of In-store Shopping Experiences, According to Recent BRP Study

Boston, MA – July 24, 2018– According to a new report from BRP and Windstream Enterprise, rapidly evolving customer expectations and digital technologies are driving a major transformation in the retail industry.

71% of Guests Identify Ease of Ordering and Payment as Important yet Only 45% of Restaurants have Excellent Execution of these Capabilities, According to Recent Survey

Boston, MA – July 12, 2018– According to a new report from BRP and Windstream Enterprise, rapidly evolving guest expectations and digital technologies are driving a major transformation in the restaurant industry.

BRP Consulting Introduces New Network Assessment Service to Help Retailers Increase Bandwidth, Improve Reliability and Reduce Costs

BRP announces a new Retail Network Assessment Service to help retailers transform their networks and support the enhanced shopping experiences consumers now expect.

The Future Retail Network Manifesto: Retailers Must Simplify and Optimize their Network to Increase Bandwidth, Improve Reliability and Reduce Costs

Boston, MA – June 21, 2018– According to a new report from BRP, network bandwidth is becoming a bottleneck and applications are not performing efficiently.

73% of Customers Want Order Tracking Across all Touchpoints but only 7% of Retailers Currently Offer “Start Anywhere, Finish Anywhere” Order Capabilities

BRP’s 2018 Customer Experience/Unified Commerce Survey Analyzes and Compares Consumer Expectations to Retailer Capabilities to Identify Opportunities Boston, MA – […]

Personalization is Needed to Compete Against Amazon, According to BRP’s Special Report on Customer Loyalty

According to a new report from BRP, as consumers become more technologically savvy and have access to better information, there is a widening gap as retailers struggle to meet consumers’ escalating expectations.

Elevated Customer Expectations, Evolving Retail Models and Disruptive Technology are Driving the Need for Retail Transformation, According to BRP’s 2018 POS Survey

According to the 2018 POS/Customer Engagement Benchmarking Survey, retailers recognize the urgency to transform their operations and 81% plan to have unified commerce within three years.

Windstream and BRP to help accelerate retail transformation in booth #1663 at NRF 2018

Windstream (NASDAQ: WIN), a leading provider of advanced network communications, today announced that it will be exhibiting with BRP, one of the industry’s premiere management consulting firms, at the National Retail Federation (NRF) 2018—Retail’s Big Show—in New York, N.Y. Windstream and BRP will be meeting with retailers in booth #1663 to discuss key trends and issues in the retail industry and share insights on how retailers can accelerate the transformation of their business to succeed.

Customer-centricity is the Top Strategic Initiative for 47% of Retailers, According to a New BRP Survey

According to the 2017 Merchandise Planning Survey, Retailers are Focused on Transforming their Entire Merchandising Process from End-to-end Boston, MA […]

Savvy Retail, Restaurant and Hospitality Operators are Investing in Next-Generation Learning and Training Technologies to Optimize Employee Performance

New White Paper Identifies that Lifecycle Learning Platforms Are Necessary to Create a More Engaging, Interactive, and Effective Training Model […]

Online Fraud has increased 137% post-EMV – What Should Retailers do to Protect their Customers’ Information and their Reputation?

New Report from BRP Offers Tips for Improving Payment Security both In-Store and Online Boston, MA – August 15, 2017 […]

Grocery Retailers Must Fulfill New Store-Oriented Requirements to Compete in an Amazon-driven Marketplace, According to a New BRP White Paper

According to the “Defining a Next-generation Grocery POS Platform Strategy” White Paper, Savvy Grocers are Modifying Store Layouts and Upgrading […]

Personalization is the Most Powerful Way for Retailers to Differentiate their Brand and Compete Against Amazon, According to New BRP Report

40% of Retailers Indicate that Personalization is a Top Digitial Priority Boston, MA – March 29, 2017 – According to […]