Elevated Customer Expectations Require Integrated Planning Processes and Systems, According to BRP Report

Boston, MA – December 13, 2018 – BRP published the 2018 Integrated Planning and Inventory Management Survey to offer insights on the key challenges and benefits of integrating planning processes and systems and identify where retailers are on this path to providing a holistic shopping experience.

Windstream Enterprise and BRP to share insights from latest POS and Consumer Shopping Surveys at NRF 2019

Windstream Enterprise and BRP will be exhibiting at NRF 2019 and meeting with retailers in booth #4609. Learn more about Windstream, network solutions, and BRP, retail consulting firm.

Integrated Planning Solutions are Imperative to Retail Success, According to BRP Report

Boston, MA – December 6, 2018 – BRP, retail consulting firm, published the SPECIAL REPORT: Integrated Planning – Getting it Right, to offer insights into the key challenges and benefits of integrating planning processes and systems.

BRP Insights: Agile – The Key to Accelerating your Retail Transformation

Boston, MA – November 13, 2018 – With the swift pace of disruption occurring today, retail winners need to accelerate the transformation of their business processes, organization and technology to align with the demands of their customers.  Adopting an Agile mindset allows organizations to quickly respond to changing customer demands.

Nearly 50% of Consumers are More Likely to Shop at Retailers that Offer Virtual or Augmented Reality, According to BRP Report

Boston, MA – November 1, 2018 – 32% of Retailers Plan to Use Virtual and Augmented Reality in Three Years, According to the 2018 Digital Commerce Survey, a report from BRP retail consulting firm.

51% of Consumers Want a Personalized Brand Experience Across Digital Channels, According to BRP Report

Boston, MA – October 24, 2018 – The 2018 Digital Commerce Benchmarking Survey compares retailers’ priorities with customer expectations and highlights the current retail challenges and available opportunities. Read more.

Customer Identification is Key to Personalizing the Shopping Experience, Yet Most Customers are Anonymous until Checkout at Stores

Boston, MA – October 17, 2018– Customer identification is the first step necessary to personalize the shopping experience, yet most in-store shoppers are anonymous until they check out.

Customer Loyalty is Critical to Retailers, Yet only 40% Currently Measure Customer Retention, According to Recent BRP Report

Boston, MA – October 11, 2018 – While acquiring new customers and driving top-line sales are important, building long-term relationships with customers is imperative for healthy long-term performance. Read press release from BRP retail consulting firm.

53% of Millennials use Digital Capabilities to Augment their Dining Experience, According to Recent BRP Report

Boston, MA – October 3, 2018 – According to a report from BRP and Windstream Enterprise, restaurant guests, especially Millennials, use mobile devices to enhance the full breadth of their dining experiences. See findings from restaurant report from BRP retail consulting firm.

55% of Retailers Plan to Utilize Artificial Intelligence (AI) to Improve Customer Service within Three Years

Boston, MA – September 27, 2018– Retailers recognize the value of using artificial intelligence (AI) to enhance customer service, as 55% plan to leverage this technology within three years. Read the full report from BRP retail consulting firm.

BRP Consulting’s Retail Promotion Management as a Service Increases the Effectiveness while Reducing the Cost of Promotions

BRP Announces the launch of its Retail Promotion Management as a Service Offering providing closed-loop support of retail promotions for omni-channel retailers. Executing and managing promotions is a time-consuming and challenging experience for retailers.

BRP Consulting’s Agile Approach for Retail Helps Accelerate Business Transformation

Boston, MA – September 13, 2018 – BRP announces the availability of its innovative Agile Approach for Retail that helps retailers deploy software up to 50% faster than traditional efforts.  BRP Retail Consulting is uniquely positioned to help forward-thinking retailers adopt this accelerated and flexible method for tackling enterprise projects.

New Report from BRP Retail Consulting Firm Offers OMS Solution to Solve the Great Digital Divide

Boston, MA – August 29, 2018– According to a new report from BRP, retail consulting firm, retailers are not keeping up with customer expectations.  This gap between consumer demand for digital capabilities within the store and most retailers’ current ability to support this is the ‘great digital divide’ that is plaguing the retail industry.

New Report from BRP Offers Best Practices for Enhancing the Post-Purchase Customer Experience in Preparation for Holiday 2018

Boston, MA – August 15, 2018– According to a new report from BRP, the post-purchase experience is not getting the attention it deserves as retailers focus more on customer acquisition than loyalty.

Consumers say Digital Influences up to 75% of Pre-store Visits and is Leveraged in 46% of In-store Shopping Experiences, According to Recent BRP Study

Boston, MA – July 24, 2018– According to a new report from BRP and Windstream Enterprise, rapidly evolving customer expectations and digital technologies are driving a major transformation in the retail industry.

71% of Guests Identify Ease of Ordering and Payment as Important yet Only 45% of Restaurants have Excellent Execution of these Capabilities, According to Recent Survey

Boston, MA – July 12, 2018– According to a new report from BRP and Windstream Enterprise, rapidly evolving guest expectations and digital technologies are driving a major transformation in the restaurant industry.

BRP Consulting Introduces New Network Assessment Service to Help Retailers Increase Bandwidth, Improve Reliability and Reduce Costs

BRP announces a new Retail Network Assessment Service to help retailers transform their networks and support the enhanced shopping experiences consumers now expect.

The Future Retail Network Manifesto: Retailers Must Simplify and Optimize their Network to Increase Bandwidth, Improve Reliability and Reduce Costs

Boston, MA – June 21, 2018– According to a new report from BRP, network bandwidth is becoming a bottleneck and applications are not performing efficiently.

73% of Customers Want Order Tracking Across all Touchpoints but only 7% of Retailers Currently Offer “Start Anywhere, Finish Anywhere” Order Capabilities

BRP’s 2018 Customer Experience/Unified Commerce Survey Analyzes and Compares Consumer Expectations to Retailer Capabilities to Identify Opportunities Boston, MA – […]

Personalization is Needed to Compete Against Amazon, According to BRP’s Special Report on Customer Loyalty

According to a new report from BRP, as consumers become more technologically savvy and have access to better information, there is a widening gap as retailers struggle to meet consumers’ escalating expectations.