55% of Consumers Are Likely to Choose a Retailer Offering Self-Checkout, According to New BRP Report

Consumers are willing to try new technology if it improves the in-store experience Boston, MA – October 18, 2019 – […]

76% of Consumers Are More Likely to Choose a Retailer Offering Cross-Channel Pricing/Promotions Consistency, According to New BRP Report

87% of Consumers Want a Personalized and Consistent Experience Across Channels Boston, MA – September 18, 2019 – Today’s channel […]

87% of Consumers Indicate an Interest in a Personalized and Consistent Experience Across Channels, According to New BRP Report

59% of Retailers are Focused on Creating a Consistent Brand Experience Across Channels Boston, MA – September 6, 2019 – […]

Tariffs, Terrorists and Tsunamis are Today’s Retail Supply Chain Threats, According to New BRP Report

The recent increases – and threat of increases – in tariffs are causing disruptions to today’s retail supply chains. According to a new report from BRP: Tariffs, Terrorists & Tsunamis: Minimize the Impact of Supply Chain Disruptions with Agile Strategies, while tariffs are currently the hot topic, supply chains are vulnerable to many unexpected disruptions, including terrorism and natural disasters.

BRP Cloud Offers Retailers and Restaurant Operators Full Service Cloud Software Implementation and Support

Boston, MA – June 18, 2019 – BRP Consulting, retail and restaurant consulting firm, announces its BRP Cloud services. BRP Cloud is a new service offering from BRP that includes turn-key services for implementation, support and maintenance of cloud-based applications.

Manhattan Associates and BRP Consulting Work Together to Deliver Next-Generation Unified Commerce Platform

ATLANTA, June 11, 2019 – Manhattan Associates Inc.(NASDAQ: MANH) today announced an extended partnership with retail management consulting firm BRP Consulting. The companies, which have been working together since 2016, have now extended their partnership to equip retailers with next-generation omnichannel and point-of-sale solutions that help deliver a seamless, holistic shopping experience.

82% of Consumers Shop and Review Products Online Before Purchasing in a Store, According to New BRP Report

Boston, MA – June 5, 2019 – The advent of e-commerce has elevated consumers’ expectations of the shopping experience and retailers must now provide service anytime, anywhere and any way customers’ desire.

67% of Consumers are Likely to Shop with a Retailer that Offers Mobile Coupons, According to New BRP Report

Boston, MA – May 20, 2019– The proliferation and convenience of mobile devices has completely changed shopping behaviors and elevated customer expectations. Mobile shopping will continue to grow as 41% of consumers in the BRP Consumer Study[1]indicate they plan to increase their shopping frequency on a phone or tablet in the next 24 months.

87% of Consumers Indicate an Interest in a Personalized and Consistent Experience Across Channels, According to New BRP Report

Boston, MA – May 7, 2019– Consumers now start and stop their shopping journey in different channels, including online marketplaces and social media, and frequently shop for the same product across different retailers, both online and in the store.

96% of Consumers Indicate that Ease of Checkout and Payment are Important Factors When Choosing Where to Shop, According to New BRP Report

Boston, MA – April 24, 2019– According to BRP’s SPECIAL REPORT: The State of Store Technology, the store is still a major part of the customer journey with 79% of consumers indicating they frequently purchase merchandise in a store.

65% of Digital Consumers Choose to Shop at a Store that Offers Personalized Recommendations, According to New BRP Report

Boston, MA – April 16, 2019 – According to BRP’s 2019 Consumer Shopping Habits – The Generation Gap report, it is essential for retailers to understand the shopping preferences of their target audience to design the right shopping experience that appeals to their customers.

Only 38% of Retailers have Implemented a Single Token Solution Across the Enterprise, According to New BRP Report

Boston, MA – April 3, 2019– According to BRP’s SPECIAL REPORT: Security, retailers must continuously reexamine their policies surrounding customer payment and personal data. Every day, new dangers emerge and enhanced security measures are necessary to adequately defend against these malicious attacks.

56% of Consumers are Likely to Choose a Retailer who Offers a Shared Cart Across Channels, According to New BRP Report

Boston, MA – March 12, 2019 – According to BRP’s SPECIAL REPORT: Real-Time Retail, customers want access to a single cart to shop across channels and be able to reach their cart via phone, computer, or even in the store – they want to “start anywhere and finish anywhere.”

63% of Consumers use their Phone for Product Research, Pricing and Availability while they are in a Store, According to New BRP Report

Boston, MA – February 28, 2019 – According to BRP’s SPECIAL REPORT: In-Store Mobility, 85% of consumers have purchased a product via a mobile app, and 33% frequently purchase via their mobile device. See more details from the BRP, retail consulting firm, report.

63% of Consumers are Likely to Stop Shopping a Brand if they have an Unsatisfactory Experience, According to New BRP Report

Boston, MA – February 19, 2019 – Today’s consumers connect with brands across multiple channels, which complicates the process of recognizing, servicing, and rewarding loyal customers. According to BRP’s SPECIAL REPORT: Keeping Loyal Customers Happy, customers expect engaging and relevant interactions and conversations across all channels and they don’t have any tolerance for unsatisfactory shopping experiences.

Only 33% of Retailers Optimize their Inventory By Leveraging Advanced Analytics, According to BRP Report

Boston, MA – February 14,  2019 – According to BRPs’ 2018 Integrated Planning and Inventory Management Survey, most retailers (67%) are not leveraging advanced analytics to improve their planning decisions and optimize inventory.

79% of Consumers Want a Personalized In-store Experience, According to New BRP Report

Boston, MA – February 6,  2019– According to BRP’s SPECIAL REPORT: Personalization,technology is bringing new life to brick-and-mortar stores as the physical and digital retail environments collide and customers expect a personalized experience in every channel.

55% of Retailers Plan to Utilize the Internet of Things (IoT) within Three Years, According to New BRP Report

Boston, MA – January 29, 2019 – According to BRP’s SPECIAL REPORT: The Future Store, stores must now encompass both the physical and digital worlds as customers expect a personalized experience in every channel.

Aptos Announces BRP as First Strategic Implementation Partner for Aptos ONE

ATLANTA –Jan. 15, 2019–Aptos, Inc., a recognized market leader in retail technology solutions, today announced an extended partnership with BRP, an innovative retail consulting firm.

Personalization, Mobile Experience, and Real-Time Retail are Top Customer Engagement Priorities, According to New BRP Report

Boston, MA – January 9, 2018 – Retailers understand the importance of personalization as 53% are focused on this for 2019, according to the 20th Annual POS/Customer Engagement Benchmark Survey. Read Report.