63% of Consumers are Likely to Stop Shopping a Brand if they have an Unsatisfactory Experience, According to New BRP Report

Boston, MA – February 19, 2019 – Today’s consumers connect with brands across multiple channels, which complicates the process of recognizing, servicing, and rewarding loyal customers. According to BRP’s SPECIAL REPORT: Keeping Loyal Customers Happy, customers expect engaging and relevant interactions and conversations across all channels and they don’t have any tolerance for unsatisfactory shopping experiences.

Only 33% of Retailers Optimize their Inventory By Leveraging Advanced Analytics, According to BRP Report

Boston, MA – February 14,  2019 – According to BRPs’ 2018 Integrated Planning and Inventory Management Survey, most retailers (67%) are not leveraging advanced analytics to improve their planning decisions and optimize inventory.

79% of Consumers Want a Personalized In-store Experience, According to New BRP Report

Boston, MA – February 6,  2019– According to BRP’s SPECIAL REPORT: Personalization,technology is bringing new life to brick-and-mortar stores as the physical and digital retail environments collide and customers expect a personalized experience in every channel.

55% of Retailers Plan to Utilize the Internet of Things (IoT) within Three Years, According to New BRP Report

Boston, MA – January 29, 2019 – According to BRP’s SPECIAL REPORT: The Future Store, stores must now encompass both the physical and digital worlds as customers expect a personalized experience in every channel.

Aptos Announces BRP as First Strategic Implementation Partner for Aptos ONE

ATLANTA –Jan. 15, 2019–Aptos, Inc., a recognized market leader in retail technology solutions, today announced an extended partnership with BRP, an innovative retail consulting firm.

Personalization, Mobile Experience, and Real-Time Retail are Top Customer Engagement Priorities, According to New BRP Report

Boston, MA – January 9, 2018 – Retailers understand the importance of personalization as 53% are focused on this for 2019, according to the 20th Annual POS/Customer Engagement Benchmark Survey. Read Report.

BRP Helps Five Below Complete Accelerated Implementation of a New In-store Platform to Support High Store Growth Plans

Boston, MA – January 3, 2019 – BRP worked with the Five Below technology leadership team to develop a strategy and select the right set of tools that would serve as a strategic platform. The strategic platform enables the nimble adoption of new customer experiences, streamlined processes and training, and new POS, self-checkout and tablet-based solutions.

Aptos and BRP Announce Alliance to Accelerate Retail Transformation

ATLANTA — December 18, 2018 — Aptos, Inc.,a recognized market leader in retail technology solutions, and BRP, an innovative retail management consulting firm, today announced an alliance to help retailers quickly adapt their operations to meet elevated customer expectations.

Elevated Customer Expectations Require Integrated Planning Processes and Systems, According to BRP Report

Boston, MA – December 13, 2018 – BRP published the 2018 Integrated Planning and Inventory Management Survey to offer insights on the key challenges and benefits of integrating planning processes and systems and identify where retailers are on this path to providing a holistic shopping experience.

Windstream Enterprise and BRP to share insights from latest POS and Consumer Shopping Surveys at NRF 2019

Windstream Enterprise and BRP will be exhibiting at NRF 2019 and meeting with retailers in booth #4609. Learn more about Windstream, network solutions, and BRP, retail consulting firm.

Integrated Planning Solutions are Imperative to Retail Success, According to BRP Report

Boston, MA – December 6, 2018 – BRP, retail consulting firm, published the SPECIAL REPORT: Integrated Planning – Getting it Right, to offer insights into the key challenges and benefits of integrating planning processes and systems.

BRP Insights: Agile – The Key to Accelerating your Retail Transformation

Boston, MA – November 13, 2018 – With the swift pace of disruption occurring today, retail winners need to accelerate the transformation of their business processes, organization and technology to align with the demands of their customers.  Adopting an Agile mindset allows organizations to quickly respond to changing customer demands.

Nearly 50% of Consumers are More Likely to Shop at Retailers that Offer Virtual or Augmented Reality, According to BRP Report

Boston, MA – November 1, 2018 – 32% of Retailers Plan to Use Virtual and Augmented Reality in Three Years, According to the 2018 Digital Commerce Survey, a report from BRP retail consulting firm.

51% of Consumers Want a Personalized Brand Experience Across Digital Channels, According to BRP Report

Boston, MA – October 24, 2018 – The 2018 Digital Commerce Benchmarking Survey compares retailers’ priorities with customer expectations and highlights the current retail challenges and available opportunities. Read more.

Customer Identification is Key to Personalizing the Shopping Experience, Yet Most Customers are Anonymous until Checkout at Stores

Boston, MA – October 17, 2018– Customer identification is the first step necessary to personalize the shopping experience, yet most in-store shoppers are anonymous until they check out.

Customer Loyalty is Critical to Retailers, Yet only 40% Currently Measure Customer Retention, According to Recent BRP Report

Boston, MA – October 11, 2018 – While acquiring new customers and driving top-line sales are important, building long-term relationships with customers is imperative for healthy long-term performance. Read press release from BRP retail consulting firm.

53% of Millennials use Digital Capabilities to Augment their Dining Experience, According to Recent BRP Report

Boston, MA – October 3, 2018 – According to a report from BRP and Windstream Enterprise, restaurant guests, especially Millennials, use mobile devices to enhance the full breadth of their dining experiences. See findings from restaurant report from BRP retail consulting firm.

55% of Retailers Plan to Utilize Artificial Intelligence (AI) to Improve Customer Service within Three Years

Boston, MA – September 27, 2018– Retailers recognize the value of using artificial intelligence (AI) to enhance customer service, as 55% plan to leverage this technology within three years. Read the full report from BRP retail consulting firm.

BRP Consulting’s Retail Promotion Management as a Service Increases the Effectiveness while Reducing the Cost of Promotions

BRP Announces the launch of its Retail Promotion Management as a Service Offering providing closed-loop support of retail promotions for omni-channel retailers. Executing and managing promotions is a time-consuming and challenging experience for retailers.

BRP Consulting’s Agile Approach for Retail Helps Accelerate Business Transformation

Boston, MA – September 13, 2018 – BRP announces the availability of its innovative Agile Approach for Retail that helps retailers deploy software up to 50% faster than traditional efforts.  BRP Retail Consulting is uniquely positioned to help forward-thinking retailers adopt this accelerated and flexible method for tackling enterprise projects.