For a regional furniture store chain, growing beyond its current region and pursuing unified commerce would require much better systems and processes. In particular, adding dynamic, new mobile POS would deliver the ideal customer experience.
BRP quickly identified opportunities for improvement, from revamping the in-store customer experience around new mobile devices to aligning new processes to the ever-changing multi-channel retail environment. They ensured project success through carefully executing project plans and creating effective new training materials.
Once BRP had implemented the new mobile POS solution, the chain put vital product information into its salespeople’s hands. Its in-store conversion rate increased as customers responded to the modernized buying experience throughout the entire chain.
ABOUT BRP CONSULTING
We are a comprehensive consulting firm helping many of the most successful retailers and restaurant operators solve their business and technology problems. We focus on three key areas: IT strategy, vendor selection and project implementation.