Retailers Offering Same Day Delivery has Tripled
in the Past Year to Meet Customer Expectations

2017 Digital Commerce Survey

3X

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of Retailers Plan to Utilize Artificial Intelligence (AI)
Within 3 Years to Enhance the Customer Experience

2017 Customer Experience/Unified Commerce Survey

45%

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of Retailers Plan to have a Unified Commerce
Platform by the end of 2019

2017 POS/Customer Engagement Survey Results

71%

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of retailers will allow a customer transaction to start anywhere,
finish anywhere within five years

The Future Store Manifesto – 2016 Scorecard

50%

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of Retailers do not have Formal Omni-channel
Demand Planning Processes

2016 Merchandise Planning Survey

71%

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of retailers indicate that payment security is a top
priority, but only 22% have implemented EMV

SPECIAL REPORT: Payment Security

38%

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Maximize your Success

We help retailers and restaurants optimize their operations and technology in four key areas:
• IT Strategy & Selection
• Solution Implementation
• Business Process Alignment
• Private Equity Consulting

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Online fraud is increasing - what are you doing to combat it? https://t.co/JzmI5DFWTi

Will Alexa replace the traditional browser? https://t.co/fU5knt5N0d

How are you personalizing the shopping experience? https://t.co/GJmmmjzhfn

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