of Retailers Plan to have a Unified Commerce
Platform by the end of 2019

2017 POS/Customer Engagement Survey Results


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of retailers will allow a customer transaction to start anywhere,
finish anywhere within five years

The Future Store Manifesto – 2016 Scorecard


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of Retailers do not have Formal Omni-channel
Demand Planning Processes

2016 Merchandise Planning Survey


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of Retailers Plan to Utilize an
Order Management System at the
center of their Unified Commerce Platform
within 3 Years

2016 Digital Commerce Survey


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Within 3 years, 57% of retailers
plan to offer a shared cart across
channels to enable customers to
start anywhere and finish anywhere

2016 Customer Experience/Unified Commerce Survey


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of retailers indicate that payment security is a top
priority, but only 22% have implemented EMV

SPECIAL REPORT: Payment Security


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We help retailers and restaurants optimize their operations and technology in four key areas:
• IT Strategy & Selection
• Solution Implementation
• Business Process Alignment
• Private Equity Consulting

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