OpenTable Tightens Control Over Diners’ Data

PYMNTS – In a move that strengthens the battle for control of information that diners provide online, OpenTable is preventing restaurants from providing competitors with access to data from its platform. With the updated agreement, restaurant operators cannot access and copy data without the consent of the platform, The Wall Street Journal reported.

While some restauranteurs believe OpenTable “is trying to freeze out SevenRooms,” according to the paper, OpenTable’s Steve Hafner claims the move is an effort to protect the privacy of diners as well as the platform’s control of the information. “That information is absolutely not the restaurants’,” Hafner said, according to WSJ.
OpenTable is currently the largest platform for booking tables at restaurants in the U.S.

Diner information has taken on more value, as restaurant groups look to serve customers with personalized products and services. Chains, for instance, are tapping into data to take note of allergies, monitor spending patterns and adjust menus. Scott Langdoc, who heads up BRP’s restaurant consulting practice, told the paper, “To do that level of personalization, that level of engagement, you need to know more.”

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