This variety store chain planned to replace its POS systems throughout its more than 8,000 locations. They also required telecommunications planning and assistance in defining the new architecture and development infrastructure. Their aggressive rollout timetable would demand complex planning and carefully managed project phases.
BRP made sure to understand Family Dollar’the store operations and processes as it developed specifications and interface modifications. They established a conference room pilot and conducted extensive testing before moving toward the expanded pilot, with rollout supported by training and change management programs.
With BRP managing the entire process, the chain successfully converted hundreds of its pilot stores within only six months of system selection. This allowed them to provide training at an accelerated pace, so the remaining stores could realize the benefits of the new POS system as quickly as possible.
ABOUT BRP CONSULTING
We are a comprehensive consulting firm helping many of the most successful retailers and restaurant operators solve their business and technology problems. We focus on three key areas: IT strategy, vendor selection and project implementation.