Retail Dive – More retailers are focused on creating a seamless shopping experience across all of their channels, and fewer retailers are blending their online and in-store shopping experience, according to a 2019 BRP report emailed to Retail Dive. Fifty-nine percent of retailers said they’re focused on consistent branding that carries across channels, but only 18% are focused on converging on and offline shopping environments, the report found.
More consumers are heading online for product information before they visit brick-and-mortar stores, according to the findings. Eighty-two percent of respondents shopped and reviewed products online and then bought goods at the store, and 62% of consumers said they compared prices online before going to a store.
Retailers are also working to improve their mobile shopping experience. Forty-five percent of retailer respondents said they were working on improving customer personalization and 41% said they are polishing their mobile shopping experience.
Read full article: Retailers prioritize mobile shopping experience