Convenience Store News – Most retailers are responding to consumers’ expectations of quick access to products by offering same-day delivery, according to the 2017 Digital Commerce Survey from retail management consulting firm BRP.
Currently, 51 percent of retailers indicate they offer same-day delivery, a sharp jump from 16 percent last year. Within the next two years, 65 percent plan to offer this service.
Delivery through third-party services, such as Uber or Lyft, also rose from 20 percent last year to 32 percent this year, as retailers try different ways of offering customers the flexibility to shop, purchase and receive goods on their own terms, the survey found.
“With Amazon offering same-day delivery in some markets, the push is on for retailers to get items delivered to customers as soon as possible,” said Jeffrey Neville, vice president at BRP. “Autonomous delivery and distribution are the next step with self-driving vehicles soon a reality and a few food delivery start-ups already testing the concept.”
Consumer behavior and mobile technology are dramatically changing the traditional retail model, according to the report. As Amazon continues to disrupt brick-and-mortar retail through the acquisition of Whole Foods, bankruptcies and store closures are making daily headlines and the phrase “retail apocalypse” is a common topic.
Read full article: Same-Day Delivery Triples in Past Year With More Growth to Come