Systems Evaluation and Selection
This national department store chain needed to upgrade its POS system in all of its hundreds of stores in order to meet future customer service needs and expected growth. They wanted help in evaluating and selecting a new system that would include functionality well beyond what they already had.
The retailer initially worked with management to identify key business requirements for its future POS system, including cashiering, inventory management, CRM, sales audit, loss prevention, and labor scheduling. They determined priorities for selection criteria then created a detailed RFP and managed the overall selection process.
By relying on BRP to help them navigate the entire evaluation and selection process, the retailer was able to find the ideal solution for its business. The new POS system would support improved customer service, more efficient labor scheduling, better inventory management, and tighter security and cash management in every store.
ABOUT BRP CONSULTING
We are a comprehensive consulting firm helping many of the most successful retailers and restaurant operators solve their business and technology problems. We focus on three key areas: IT strategy, vendor selection and project implementation.