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Five Below supports store growth plans with tech investment

Chain Store Age – Five Below has deployed a new in-store technology platform across its approximately 750 U.S. stores. The platform leverages leading-edge solutions to create a more personalized and streamlined customer experience.

For example, the new in-store framework includes a mobile platform that frees up associates from back-office functions, and allows them to focus on delivering one-on-one customer service. In addition, new POS, self-checkout and tablet-based solutions help create a seamless shopping environment that should appeal to Five Below’s constantly connected Millennial and Gen Z customer base. The platform is also designed to streamline other in-store processes, including employee training.

“The Five Below leadership team wanted to support the company’s growth while providing a great customer experience, and working closely together, we executed the full replacement and deployment project flawlessly,” said Perry Kramer, senior VP and practice lead, BRP, retail consulting firm. “We designed, built and deployed a set of in-store tools and processes that are enabling Five Below to focus on continued growth. In addition, the new solution set provides the foundation to elevate the customer’s digital experience.”

Read Full Article: Five Below supports store growth plans with tech investment

BRP Helps Five Below Complete Accelerated Implementation of a New In-store Platform to Support High Store Growth Plans

Boston, MA – January 3, 2019 –BRP, a leading retail management consulting firm, announced today the successful deployment of a new store technology platform at Five Below stores. Five Below, one of the fastest growing retailers in the U.S., wanted to upgrade their in-store technology to support their high store growth plans and enable a continued innovative customer experience. BRP worked with the Five Below technology leadership team to develop a strategy and select the right set of tools that would serve as a strategic platform. The strategic platform enables the nimble adoption of new customer experiences, streamlined processes and training, and new POS, self-checkout and tablet-based solutions.

Five Below, in partnership with BRP, selected and implemented the new solution across the chain’s approximately 750 locations in just 13 months. The success-driven implementation was focused on speed-to-market, delivery of an enhanced in-store experience to wow the customer, and tools to empower the entire store team. The new solution includes a mobile platform that frees up team members from back-office functions, and allows them to focus on delivering the dynamic customer experience that makes Five Below an industry leader.

“The Five Below leadership team wanted to support the company’s growth while providing a great customer experience, and working closely together, we executed the full replacement and deployment project flawlessly,” said Perry Kramer, senior vice president and practice lead, BRP.  “We designed, built and deployed a set of in-store tools and processes that are enabling Five Below to focus on continued growth.”

This deployment has helped streamline processes and created a more intuitive workflow, allowing Five Below’s WoW Crew team to better engage customers. “In addition, the new solution set provides the foundation to elevate the customer’s digital experience,” added Perry Kramer.

About BRP

BRP is an innovative retail management consulting firm dedicated to providing superior service and enduring value to our clients. BRP combines its consultants’ deep retail business knowledge and cross-functional capabilities to deliver superior design and implementation of strategy, technology, and process solutions. The firm’s unique combination of industry focus, knowledge-based approach, and rapid, end-to-end solution deployment helps clients to achieve their business potential. BRP’s consulting services include:

Strategy | Business Intelligence | Business Process Optimization | Point of Sale (POS)
Mobile POS | Payment Security | E-Commerce | Store Systems and Operations | CRM
Unified Commerce | Customer Experience | Order Management | Networks
Merchandise Management | Supply Chain | Private Equity

For more information on BRP, visit http://www.brpconsulting.com.

Aptos And BRP Team Up To Expedite Retail Transformation

Retail TouchPoints – Aptos and BRP have formed an alliance that will combine Aptos’ technology with BRP’s consulting services to help retailers improve the shopper experience. The partnership will offer a complete solution designed to support changing retail models in order to keep up with evolving customer expectations.

“Yesterday’s retail model is dead,” said Brian Brunk, Principal at BRP in a statement. “The customer journey has changed, driven in large part by mobile technology and retailers’ need to accelerate the transformation of their organizations, business processes and technology to align with the demands of their customers. Agility is the key to successful retail transformation and must permeate the entire organization. Victory belongs to the agile.”

Read Full Article: Aptos And BRP Team Up To Expedite Retail Transformation

Delivering an Elevated Customer Experience Requires an Agile Retail Technology Platform

CIO Review – According to Perry Kramer, SVP and Practice Lead at BRP, retailers that are thriving—and there are lots of them—anticipate and react to consumers’ demand for an enhanced and continuously changing retail experience.  Retailers that have successfully anticipated the changing customer experience have created a technical platform, with the supporting process changes, that allows them to react quickly enough to stay ahead of a new set of customer expectations in an increasingly competitive digital retail environment.

One of the greatest hockey players ever, Wayne Gretzky, said “A good hockey player plays where the puck is. A great hockey player plays where the puck is going to be.” The retailers who are profitable and continuing to grow are executing this same philosophy.

The pressure on physical stores continues, as more than 7,100 retail locations have closed this year and additional closures are expected after the holiday season. With an estimated 15 percent of holiday shopping moving to digital this year, the competition for share of wallet has become more intense than at any point in the digital retail era. As retailers shift more of their sales online, additional pressures are exerted as retailers deal with the lower margin generally associated with digital sales and the need for modified business process, organizational and technology changes to remain competitive.

For retailers to succeed in the future, they must transform their business with agile technology and new processes that adapt to current and future customer expectations. Retailers don’t have the luxury of time.  They must act now to survive.

Read Full Article: Delivering an Elevated Customer Experience Requires an Agile Retail Technology Platform