Chain Store Age – Five Below has deployed a new in-store technology platform across its approximately 750 U.S. stores. The platform leverages leading-edge solutions to create a more personalized and streamlined customer experience.
For example, the new in-store framework includes a mobile platform that frees up associates from back-office functions, and allows them to focus on delivering one-on-one customer service. In addition, new POS, self-checkout and tablet-based solutions help create a seamless shopping environment that should appeal to Five Below’s constantly connected Millennial and Gen Z customer base. The platform is also designed to streamline other in-store processes, including employee training.
“The Five Below leadership team wanted to support the company’s growth while providing a great customer experience, and working closely together, we executed the full replacement and deployment project flawlessly,” said Perry Kramer, senior VP and practice lead, BRP, retail consulting firm. “We designed, built and deployed a set of in-store tools and processes that are enabling Five Below to focus on continued growth. In addition, the new solution set provides the foundation to elevate the customer’s digital experience.”
Read Full Article: Five Below supports store growth plans with tech investment