Progressive Grocer – Two of three retailers plan to upgrade or replace their merchandise planning systems within two years because they are out-of-date and don’t effectively address current requirements for an omni-channel environment, says a new survey from Boston Retail Partners.
Many retailers are using planning applications designed for old retail business models, many of which were installed in the late 1990s or early 2000s, according to the consulting firm. As a result, many retailers today are trying to meet the needs of a 21st century customer while constrained by 20th century technology.
“Stores are under siege from other channels and unfortunately are dealing with outdated and ineffective systems to address the complex planning process that is required in an omni-channel environment,” said Ken Morris, principal, Boston Retail Partners. “All of this negatively impacts the customer experience and, ultimately, sales.”
Read full article: 2 in 3 Retailers to Replace Outdated Merchandise Planning: Survey