Channel Partners – Retailers need channel partners’ help as they attempt to implement and maintain unified commerce platforms.
That encouragement comes from EarthLink, which has teamed up with Boston Retail Partners (BRP) to launch “a true unified commerce platform.” EarthLink will provide its voice, network and hosting services – including SD-WAN – and BRP will provide consulting and implementation.
Greg Griffiths, EarthLink’s vice president of enterprise and midmarket marketing, says retailers face challenges in attaining unified commerce, due to the hybrid cloud environments they tend to operate.
“They’ve got some applications still in their corporate data centers, but they’re also moving a lot of the new emerging applications to the cloud,” he told Channel Partners. “That creates a real challenge for the wide area network, because the [WAN] – the legacy technology that’s been in place for 20-some years – is MPLS, which sends the traffic from a remote location back to the corporate data center and then out to the Internet or out to the cloud, and that introduces a lot of latency.”
BRP released a survey last month revealing the demand for unified commerce.
The survey found that omni-channel integration is a top priority for more than half (52 percent) of businesses. The majority surveyed – 71 percent – plan to have a unified commerce platform within the next three years; however, only 9 percent have one now.
David Naumann, vice president of marketing for BRP, says most retailers are struggling to achieve a unified commerce platform. That’s because they’re trying to patch together various channels.
“They have legacy systems that were built, in many cases, several years ago on technology that wasn’t designed to integrate different channels into the one system,” he said.
Read Full Article: EarthLink: SD-WAN Critical for ‘True Unified Commerce’