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Kohl’s unpacks same-day mobile delivery for nine-market expansion before holidays

Mobile Commerce Daily – Kohl’s is teaming up with crowdsourced logistics company Deliv to offer shoppers in nine major markets same-day delivery options for purchases made via smartphones, tablets and desktop, showcasing how retailers are gearing up to satisfy consumer demands ahead of the holidays.

While Deliv currently powers the brand’s same-day delivery options in three metropolitan areas, a greater amount of consumers will receive access to the streamlined service ahead of the holiday season, a peak shopping time for most retailers. Kohl’s dedication to cementing its status as a mobile-friendly marketer will likely offer it a leg up when it comes to beating other retailers in the fight to grab a large share of shoppers’ wallets.

“As more and more retailers begin to offer same-day delivery, consumers’ expectation of quick/same-day delivery will become the norm – especially those who live in big metropolitan areas,” said David Naumann, director of marketing at Boston Retail Partners, Boston. “Retailers, like Kohl’s, don’t have the resources or demand to support their own private delivery network and will need to tap third-party delivery services like Deliv.

“The key challenges of conquering the last mile of commerce are scale, consistency and cost. It will be interesting to see if crowd-sourced, same-day delivery can ‘deliver’ on this promise.”

Read full article: Kohl’s unpacks same-day mobile delivery for nine-market expansion before holidays

 

Survey: Retailers value mobile commerce

Chain Store Age – When it comes to selling products online, retailers want to go wherever their customers go. According to the 2015 E-Commerce Benchmark Survey from Boston Retail Partners, close to half (45%) of surveyed retailers indicated that mobile websites are their most important e-commerce capability.

The study also indicates e-commerce remains a major retail growth area, as 85% of retailers expect an increase in 2016 e-commerce website revenue. However, retailers are not approaching e-commerce as a siloed channel. Almost eight in 10 (78%) respondents plan to implement a unified commerce platform that seamlessly operates all commerce channels. More than four in 10 (43%) indicate that a consistent brand experience across channels is essential.

Read full article: Survey: Retailers value mobile commerce

6 Reasons Why the In-Store Pickup Trend Will Continue to… Pick Up

DealNews – Although it’s not more efficient than buying right in-store, pickup is a retail trend on the rise. A big reason why? It benefits both companies and consumers.

For consumers, in-store pickup combines the ease of shopping online with the promptness of purchasing from a local retailer.

But while it’s been revealed that this method isn’t any more efficient than just buying in-store, that hasn’t stopped brick-and-mortar shops from adopting and promoting this service — nor has it dissuaded customers from using it. According to a recent survey conducted by Boston Retail Partners company, 78% of retailers plan to implement in-store pickup service within the next three years; currently, 41% already do.

So what’s the deal? Why is this trend growing?

Read full article: 6 Reasons Why the In-Store Pickup Trend Will Continue to… Pick Up

How does the Internet affect the supply chain?

The Strategic Sourceror – The Internet plays a large role in the lives of global citizens today. It’s used for communicating with friends and family, completing schoolwork, playing games and accomplishing work tasks. Without the Web, many jobs would take a lot longer to do. The Internet has even expanded the supply chain. Retailers are no longer secluded to one region. Instead, they can receive orders from almost anywhere in the world. However, e-commerce has altered the way businesses run, and companies must change their habits to succeed in this online world.

Read full article: How does the Internet affect the supply chain?

Why Retailers Should Offer Buy Online, Pick Up In-Store

eMarketer – As retailers have increased their focus on creating an omnichannel experience, buy online, pick up in-store has emerged as one way to bridge the physical-digital divide. Based on research, consumer demand for such services is huge, meaning retailers that don’t provide this purchase option risk getting left behind.

A December 2014 polling by Boston Retail Partners found that just 24% of retailers in North America had implemented buy online, pick up in-store and said it was working well.

Read full article: Why Retailers Should Offer Buy Online, Pick Up In-Store

VIDEO: The Convergence of Digital and Physical Retailing

Tim Denman, Senior Editor at RIS News, interviews Walter Deacon, principal, Boston Retail Partners, at the 2015 RetailTechCon event in Orlado, FL. Walter Deacon shares is insights on retail trends, including how online and in-store retailing is converging to provide consumers a seamless customer experience.

Watch this video to learn more.

Visit our BRP Videos page to watch videos on other topics.

As always, I appreciate you thoughts on this topic. Please enter your thoughts and comments below.

Walter

More Retailers Transition to a Single Order Management Solution

Multichannel Merchant – In the next three years, 250% more retailers will be transitioning to a single order management solution to support a unified commerce experience across all channels, according to the Boston Retail Partners report.

The report explained how many retailers are planning to adopt a single order management system and the numerous benefits it presents to improve operations and enhance the customer experience.

Read the full article: More Retailers Transition to a Single Order Management Solution

The Convergence of POS and Order Management Systems – RetailTechCon 2015 Workshop Recap

Boston Retail Partners conducted the “Solving Omni-Channel Challenges – The Convergence of POS and Order Management Systems” workshop at RetailTechCon in Orlando on March 26, 2015. The workshop brought together more than 50 retailers for a discussion on the convergence of POS and OMS.

This interactive workshop included audience participation and an artist summarizing the discussion with graphic images in real-time (see below).

RetailTechCon 2015 Workshop Drawing

The retail executives attending this session debated the benefits and challenges of implementing a unified order management system as well as several key implications to consider. It was a lively debate with some very interesting points from a pragmatic retail perspective.

Discussion SummaryRetailTechCon2015_GroupPhoto

Retailers can no longer afford to operate within channel silos. Now is the time for retailers to transform the organization, business processes and technology to align with the new shopping behaviors and expectations of today’s customers.

A single commerce platform is the new imperative for handling orders, fulfillment and inventory across channels in real-time. A unified commerce platform is the end goal and a unified order management system is the best approach to achieve that goal. Order management systems are designed to handle complex fulfillment options for eCommerce orders and can evolve to handle transactions in the store and are well suited to be a unified commerce engine across all channels.

Here is a link to download the document that recaps this workshop discussion:

DOWNLOAD: Solving Omni-Channel Challenges – The Convergence of POS and Order Management Systems

As always, I am interested in your feedback on this topic. Please share your opinions and comments below.

Ken

Retailers can no longer afford to operate within channel silos: report

Luxury Daily – Over the next three years, 250 percent more retailers will transition to a single order management solution to support unified commerce across all channels, according to a new report by Boston Retail Partners.

Before ecommerce took off in the 1990s and 2000s, the evolution of retail technology was stunted due to a lack of network technologies which caused a decentralized environment of data centers. Now that retail technology, especially mobile commerce, has advance and become commonplace, many retailers are still “chasing” omnichannel capabilities but have yet to fully integrate disparate legacy systems.

Read full article: Retailers can no longer afford to operate within channel silos: report

 

 

Why will 250% more retailers have a single order management solution in 3 years?

According to a new special report by Boston Retail Partners (BRP), in the next 3 years, 250 percent more retailers are transitioning to a single order management solution (OMS) to support a unified commerce experience across all channels. The BRP SPECIAL REPORT: Order Management is the New POS, explains how many retailers are planning to adopt a single order management system and the numerous benefits it presents to improve operations and enhance the customer experience.

Special Report-OMS is New POS CoverRetailers are shifting their focus from channel integration to a holistic customer experience. This “unified commerce” initiative is the evolution of both multi-channel and omni-channel retailing to provide a seamless shopping experience whether in the store, on the Web or anywhere customers choose to shop on their mobile devices.

Integral to unified commerce is a unified commerce platform – a single centralized commerce platform for all channels – combining traditional point of sale, mobile, Web, clienteling, order management and fulfillment into a consolidated, “real-time” platform.

BRP surveyed the top North American retailers to better understand how and why 250 percent more retailers are evolving to a single order management system to support all channels in the next 3 years. This special report digs deeper into findings from the BRP 2015 POS/Customer Engagement Benchmarking Survey to explore how the current state of order management systems, with expanded capabilities, is presenting new opportunities for retailers to simplify operations and deliver a seamless customer experience for consumers wherever and whenever they want to shop.

To download the report here: BRP SPECIAL REPORT: Order Management is the New POS

I think you will find this report interesting.

You may also like to watch this Video Blog: Order Management it the New POS.

As always, I encourage your opinions and comments on this report.  Please share your comments below.

David