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More Retailers to Have Single Order Management System in 3 Years: Survey – See more at: http://www.progressivegrocer.com/departments/technology/more-retailers-have-single-order-management-system-3-years-survey#sthash.36dtt8cI.dpuf

Progressive Grocer – In the next three years, 250 percent more retailers will transition to a single order management system (OMS) to support a unified commerce experience across all channels, according to a survey by Boston Retail Partners (BRP), a retail management consulting firm.
BRP’s report, “Order Management is the New POS,” lists the many benefits of the change that aims to simplify operations and deliver a seamless customer experience.

Read full article: More Retailers to Have Single Order Management System in 3 Years: Survey

VIDEO: Order Management is the New POS

We are seeing a trend where retailers will be moving away from traditional POS solutions to an order management based POS solution. Watch this video blog post to learn more.

Visit our BRP Videos page to watch videos on other topics.

As always, I appreciate you thoughts on this topic. Please enter your thoughts and comments below.

Ken

663% More Retailers will have a Single Commerce Platform in 4 years

Customers and ubiquitous mobile devices have completely changed the face of the retail. Customers have become very comfortable with mobile shopping and the power and convenience of online commerce integrated with social media. Today’s customer is always connected, and interacts with her family, friends and colleagues in real-time. Always wired, real-time communication is the norm, and customers have come to expect the same of the brands they shop.

unified_commerce_evolutionRetailers are responding, and understand that mobility is the convergence of the online and in-store experience. Retailers are shifting their focus from channel integration to a holistic customer experience. This shift goes beyond omni-channel and a channel integration focus, and is what we term unified commerce. Retailers can’t afford to operate from within channel silos, and must transform their organization, business processes and technology to align with their customers.

For example, let’s say a customer is shopping online, puts items in her online shopping cart and then abandons the cart, choosing to visit that retailer’s local store. Unified commerce means that when the customer walks into the store and identifies herself (opts-in), the associate can look up her shopping history, including that abandoned cart, in real-time and know what the customer was looking at online. Unified commerce transcends channels and enables the opportunity for a store associate to sell to a customer based on her digital footprint.

Integral to unified commerce is a unified commerce platform, meaning a single 663 Percent Unified Commercecentralized commerce platform for all channels. Based on BRP’s recent 2015 POS/Customer Engagement Benchmarking Survey, single commerce platform implementations will increase by 663% over the next four years. Only 8% of retailers indicated they had already implemented a single commerce platform. However more than a third of retailers will have a single commerce platform implemented within two years, and more than half will have a single commerce platform implemented within the next four years.

Order management solutions (OMS) are another key component of a unified commerce platform, and retailers realize this with a reported 250% increase in the implementation of single order management platforms in three years. Some retailers have started utilizing their OMS as an enterprise wide order capture hub or “single cart,” which allows retailers to view and access their customers’ order history, wish lists and purchase behavior. This approach has the added benefit of the same business rules and features available at every touch point.

I encourage you to read the complete survey report for additional insights on retailers’ top priorities.

Download Now: 2015 POS/Customer engagement Benchmarking Survey

As always, I welcome your thoughts and opinions. Please share your comments below.

Brian

Payment security top priority for retailers in 2015

LUXURY DAILY – More than 63 percent of retailers list payment security within their top three priorities for 2015, according to a new report by Boston Retail Partners.

While most retailers have been breached at least once, largely publicized data losses within the past year have brought to light the need for further security procedures. Establishing revamped systems can help prevent hackers from accessing client information and help retailers retain consumers’ trust.

Read full article: Payment security top priority for retailers in 2015

New Channels and New Competition Challenge Retailers

HOME IMPROVEMENT RETAILING – This special feature report includes key trends and issues in supply chain and distribution with references to research findings from Boston Retail Partners and case studies from Home Depot, Lowe’s and several other home improvement retailers.

http://www.hirmagazine.com/00_archives/2014/Digital_Issue_HIRSept14.pdf#page=19&view=Fit&pagemode=bookmarks&scrollbar=0