Forbes – How we shop has changed drastically in just the past few decades. Instead of window shopping in the mall, many customers now rely on AI product recommendations and shop via mobile without ever setting foot in a store. Retail technology and customer demands may be constantly changing, but one thing that will always be vitally important is customer experience. These statistics show the changing retail landscape and just how much customers depend on personalization, convenience and great relationships with brands.
- 73% of consumers use multiple channels to shop. – Harvard Business Review
- In 2018, 51% of e-commerce brands offered same-day delivery, up from 16% in 2017. Experts predict that within the next two years, 65% of retailers will offer same-day delivery. – BRP Consulting
- 68% of consumers said they would be more likely to shop on sites that offer automated returns. – Windstream Enterprise
Read Full Article: 50 Retail Innovation Stats That Prove The Power Of Customer Experience