Stop & Shop Employees Return To Work After Strike Ends

BOSTON (CBS) – Stop and Shop employees got back to work Monday morning. Both sides have reached a tentative contract agreement, putting an end to the 11-day strike.

The first order of business was restocking the shelves after workers walked the picket lines for more than a week.
Sunday night Stop and Shop and the unions announced that they reached a tentative agreement. Thirty-one thousand workers in Massachusetts, Rhode Island and Connecticut walked off the job on April 11.

UFCW Locals 328, 371, 919, 1445, and 1459 called it a “powerful victory.” The unions released a statement which says in part: The agreement preserves health care and retirement benefits, provides wage increases, and maintains time-and-a-half pay on Sunday for current members.

“I’ve never felt so good on a Monday morning in my life,” said Anthony Pedriali, a Quincy Stop & Shop employee.
Employees said they don’t know the details of the deal, but have confidence in their union presidents.

Retail expert Ken Morris, Principal at BRP, retail consulting firm, says some customers may never return.

“When you have a good customer moment it’s great, when you have a bad customer moment, you tend not to shop as frequently at that location,” Morris said. “You get a chance to look at competitors, and perhaps you’ll go to someone else going forward.”

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One week in, Stop & Shop strike has no end in sight

Grocery Dive – Analysts say customer loyalty could take a hit as workers picket without wages and stores remain closed or are operating on limited resources.

The picket lines outside Stop & Shop locations across New England are still in full force today, marking one week since 31,000 workers walked out of their jobs. Right now, dozens of stores across New England are still closed and others are operating on limited hours with a reduced product selection and limited staff. Peapod deliveries have been put on hold, which is a significant issue for shoppers who rely on grocery delivery.

Limited services and closed doors have pushed shoppers into competing stores. That could cause a significant number to permanently defect, particularly if the strike drags on for a long time, said David Naumann, vice president of marketing for BRP Retail Consulting Firm.

“The strike, in and of itself, won’t be what erodes customer loyalty the most. It is the opportunity that it gives competitors to impress new shoppers (former Stop & Shop customers) to join their loyalty programs and convince them to switch their allegiance to their brand,” Naumann wrote in an email to Grocery Dive.

Read Full Article: One week in, Stop & Shop strike has no end in sight