Tech Viewpoint: Three unexpected findings from NRF 2019

Chain Store Age – The NRF Big Show exhibit floor always throws a few curve balls, and that’s a good thing.

Before NRF 2019, I posted a column discussing three tech trends to watch. In what will come as a surprise to nobody who knows me, I didn’t exactly get it right. Here are three findings from the Big Show indicating where retail is truly heading this year.

Mobile is table stakes

Channels are so 2018

“Retail is theater,” according to BRP, retail consulting firm, principal, Ken Morris. There are no more channels, only different stages to perform the single task of getting customers the products they want, when and where they want them.

You can’t change the weather–but you can plan for it

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