The Amazon Effect: Hard to Beat Convenience

WCBV TV Chronicle – In case you hadn’t noticed, Amazon is everywhere. All over the planet and on the street where you live. This TV segment includes comments from Ken Morris, principal at BRP.

EXCERPTS: 

Ken Morris Comments: 3:00-3:18

“Retail expert Ken Morris, Amazon Prime is probably the best example of customer relationship management – this CRM idea/loyalty program is absolutely the best example and people are obsessed with being a part of that.”

Ken Morris Comments: 6:57-7:05

“I think Amazon will slow – just like Walmart. This is the Walmart of online. Walmart has slowed. Amazon will slow.”

Watch Complete Segment: The Amazon Effect: Hard to Beat Convenience

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