The Amazon Effect: Hard to Beat Convenience

WCBV TV Chronicle – In case you hadn’t noticed, Amazon is everywhere. All over the planet and on the street where you live. This TV segment includes comments from Ken Morris, principal at BRP.


Ken Morris Comments: 3:00-3:18

“Retail expert Ken Morris, Amazon Prime is probably the best example of customer relationship management – this CRM idea/loyalty program is absolutely the best example and people are obsessed with being a part of that.”

Ken Morris Comments: 6:57-7:05

“I think Amazon will slow – just like Walmart. This is the Walmart of online. Walmart has slowed. Amazon will slow.”

Watch Complete Segment: The Amazon Effect: Hard to Beat Convenience

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