The Convergence of POS and Order Management Systems – RetailTechCon 2015 Workshop Recap

Boston Retail Partners conducted the “Solving Omni-Channel Challenges – The Convergence of POS and Order Management Systems” workshop at RetailTechCon in Orlando on March 26, 2015. The workshop brought together more than 50 retailers for a discussion on the convergence of POS and OMS.

This interactive workshop included audience participation and an artist summarizing the discussion with graphic images in real-time (see below).

RetailTechCon 2015 Workshop Drawing

The retail executives attending this session debated the benefits and challenges of implementing a unified order management system as well as several key implications to consider. It was a lively debate with some very interesting points from a pragmatic retail perspective.

Discussion SummaryRetailTechCon2015_GroupPhoto

Retailers can no longer afford to operate within channel silos. Now is the time for retailers to transform the organization, business processes and technology to align with the new shopping behaviors and expectations of today’s customers.

A single commerce platform is the new imperative for handling orders, fulfillment and inventory across channels in real-time. A unified commerce platform is the end goal and a unified order management system is the best approach to achieve that goal. Order management systems are designed to handle complex fulfillment options for eCommerce orders and can evolve to handle transactions in the store and are well suited to be a unified commerce engine across all channels.

Here is a link to download the document that recaps this workshop discussion:

DOWNLOAD: Solving Omni-Channel Challenges – The Convergence of POS and Order Management Systems

As always, I am interested in your feedback on this topic. Please share your opinions and comments below.


Ken Morris

Ken was CEO and President of LakeWest Group and founder of CFT Consulting and CFT Systems, a retail software company. Earlier in his career, he held retail information technology executive positions at Lord & Taylor, Filene’s (Macy’s), Talbots, Stop & Shop Supermarket Company, and Sears. His experience is with strategy, selection development and deployment of retail management systems and processes.


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