Unified Commerce Strategy
This gift and candle retailer wanted to give their customers the ability to shop from anywhere while their systems could recognize them at all touch points. Starting from their aging POS, they would need to develop a strategy and roadmap that would bring them true unified commerce capabilities.
BRP assessed the retailer’s processes, systems, and organizational capabilities and their ability to support their vision. They then helped develop a strategy and detailed roadmap to guide the retailer through the necessary changes without disrupting the success of their existing retail business.
Following BRP’s roadmap, the retailer moved quickly to select and implement a new POS system and focus on adding the components detailed in BRP’s strategic plan. BRP continued to support the retailer as project management leads as they worked toward realizing their vision for unified commerce.
ABOUT BRP CONSULTING
We are a comprehensive consulting firm helping many of the most successful retailers and restaurant operators solve their business and technology problems. We focus on three key areas: IT strategy, vendor selection and project implementation.