Why will 250% more retailers have a single order management solution in 3 years?

According to a new special report by Boston Retail Partners (BRP), in the next 3 years, 250 percent more retailers are transitioning to a single order management solution (OMS) to support a unified commerce experience across all channels. The BRP SPECIAL REPORT: Order Management is the New POS, explains how many retailers are planning to adopt a single order management system and the numerous benefits it presents to improve operations and enhance the customer experience.

Special Report-OMS is New POS CoverRetailers are shifting their focus from channel integration to a holistic customer experience. This “unified commerce” initiative is the evolution of both multi-channel and omni-channel retailing to provide a seamless shopping experience whether in the store, on the Web or anywhere customers choose to shop on their mobile devices.

Integral to unified commerce is a unified commerce platform – a single centralized commerce platform for all channels – combining traditional point of sale, mobile, Web, clienteling, order management and fulfillment into a consolidated, “real-time” platform.

BRP surveyed the top North American retailers to better understand how and why 250 percent more retailers are evolving to a single order management system to support all channels in the next 3 years. This special report digs deeper into findings from the BRP 2015 POS/Customer Engagement Benchmarking Survey to explore how the current state of order management systems, with expanded capabilities, is presenting new opportunities for retailers to simplify operations and deliver a seamless customer experience for consumers wherever and whenever they want to shop.

To download the report here: BRP SPECIAL REPORT: Order Management is the New POS

I think you will find this report interesting.

You may also like to watch this Video Blog: Order Management it the New POS.

As always, I encourage your opinions and comments on this report.  Please share your comments below.

David

As retail thought leaders and trusted advisors, our executives’ opinions and insights are often solicited by leading publications and associations for articles and speaking engagements.

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